MaintenanceSupervisor

Deliver on commitments to residents

Provide superior customer service

Ensure quality move-in

Ensure timely service

Ensure superb curb appeal

Provide personal attention to residents

Oversee staff activities

Oversee vendor activities

Ensure maintenance of the property

Create a sense of community

Create a positive experience for residents

Build relationships within communities

Adopt a collaborative approach

Assess resident concerns

Resolve resident concerns

Assess staff concerns

Resolve staff concerns

Seek resources from support services

Seek resources from senior leadership

Demonstrate active listening

Treat residents with respect

Treat others with respect

Answer questions from the team

Answer questions from residents

Respond sensitively to complaints

Assign work orders with efficiency

Assign work orders with urgency

Project a favorable image of the community

Achieve property objectives

Achieve public recognition

Ensure consistency in dealing with residents

Ensure follow-up in dealing with residents

Ensure follow-through in dealing with residents

Enforce community policies

Complete work orders from resident requests

Complete routine upkeep on the community

Diagnose source of defect or problem

Diagnose cause of defect or problem

Make repairs according to policies

Make repairs according to procedures

Make repairs according to safety standards

Make repairs according to code requirements

Coordinate resident/management requests

Coordinate work orders

Schedule resident/management requests

Ensure repairs are necessary

Ensure replacements are necessary

Fix rather than replace parts

Avoid waste of materials

Avoid waste of supplies

Practice correct use of tools

Practice correct use of equipment

Inspect grounds daily

Inspect building daily

Inspect community features daily

Identify hazardous property conditions

Minimize hazardous property conditions

Correct hazardous property conditions

Identify liability concerns

Minimize liability concerns

Correct liability concerns

Manage maintenance supplies inventory

Order maintenance supplies inventory

Adhere to budget guidelines

Maintain a preventative maintenance program

Extend the life of the community

Minimize future repairs

Maintain a well-organized maintenance shop

Maintain a properly stocked maintenance shop

Adhere to safety standards

Adhere to OSHA guidelines

Maintain hazard communications

Promote safe work practices

Manage unit inspections

Maintain key control of the community

Maintain accurate records regarding service requests

Maintain accurate records regarding EPA/OSHA standards

Maintain accurate records regarding preventative maintenance

Maintain accurate records regarding apartment make-ready status

Maintain accurate records regarding work in progress

Manage on-call emergencies

Participate in on-call emergencies

Plan for property resources

Utilize property resources economically

Utilize equipment economically

Utilize supplies economically

Obtain bids from vendors

Obtain pricing from vendors

Obtain bids from suppliers

Obtain pricing from suppliers

Obtain bids from contractors

Obtain pricing from contractors

Give direction to maintenance activities

Monitor maintenance activities

Give direction to construction activities

Monitor construction activities

Give direction to rehabilitation activities

Monitor rehabilitation activities

Ensure quality of activities

Ensure expediency of activities

Challenge team members to achieve higher performance

Establish immediate goals

Communicate immediate goals

Establish long-term goals

Communicate long-term goals

Develop standards for cleanliness

Develop standards for overall appearance

Supervise maintenance staff

Train maintenance staff

Schedule maintenance activities

Monitor work progress of maintenance staff

Provide immediate assistance to staff

Provide instruction to staff

Provide input for employee performance evaluations

Conduct safety meetings

Attend safety meetings

Ensure MSDS sheets are current

Ensure MSDS sheets are accessible

Keep up to date on OSHA laws

Keep up to date on safety laws

Ensure community compliance with safety laws

Practice proper safety techniques

Report mechanical equipment malfunctions

Report electrical equipment malfunctions

Report employee injuries

Report visitor injuries

Report resident injuries

Report other safety issues

Comply with safety policies

Comply with risk-management policies

Complete required training on OSHA

Complete required training on safety laws

Report accidents promptly

Report incidents promptly

Report accidents accurately

Report incidents accurately

Follow established policies

Follow established procedures

Monitor compliance with regulatory requirements

Ensure compliance with regulatory requirements

Monitor compliance with organizational standards

Ensure compliance with organizational standards

Monitor compliance with operational processes

Ensure compliance with operational processes

Report violations or infractions

Conduct business in accordance with company policies

Conduct business in accordance with company procedures

Conduct business in accordance with Fair Housing

Conduct business in accordance with ADA

Conduct business in accordance with apartment industry laws