Avanath
MaintenanceSupervisor
Neural analysis suggests this role is
optimal for Manager candidates.
“Maintenance Supervisor at Avanath. Skills: Property maintenance, Staff leadership, Resident relations. Deliver on commitments to residents. Provide superior customer service”
What You'll Achieve.
Deliver superior customer service; Ensure quality move-in; Ensure timely service; Ensure superb curb appeal; Create positive experience for residents; Create positive experience for staff; Achieve higher performance levels; Ensure community compliance
Industry & Context.
Diagnosing defects; Making repairs; Resolving resident concerns; Resolving staff concerns; Troubleshooting
On-call, Weekend work
What They're Looking For.
Must Have
3 years multifamily property maintenance experience, 1 year supervisory experience, Expertise in plumbing, Expertise in HVAC, Expertise in appliance repair, Expertise in electrical, Expertise in carpentry, Valid Driver’s License, Very organizational skills, Ability to handle multiple priorities, Solid interpersonal skills, Solid customer service skills, Available for on-call work, Available for weekend work
Nice to Have
HVAC certifications, CPO certifications
What You'll Do.
Deliver on commitments to residents
Provide superior customer service
Ensure quality move-in
Ensure timely service
Ensure superb curb appeal
Provide personal attention to residents
Oversee activities of assigned staff
Oversee activities of vendors
Ensure maintenance of the property
Create sense of community
Create positive experience for residents
Create positive experience for staff
Build relationships with vendor partners
Build relationships with regulatory partnerships
Build relationships with social services partnerships
Adopt collaborative approach
Resolve resident concerns
Resolve staff concerns
Seek resources throughout organization
Demonstrate active listening
Demonstrate customer services skills
Treat residents with respect
Treat others with respect
Answer questions from team
Answer questions from residents
Respond sensitively to complaints
Complete assigned work orders
Diagnose source of defect
Diagnose cause of problem
Enforce community policies
Complete work orders from resident requests
Complete routine upkeep on community
Coordinate resident/management requests
Coordinate work orders
Schedule resident/management requests
Ensure repairs for community common areas
Ensure replacements for community common areas
Ensure repairs for units
Ensure replacements for units
Fix parts rather than replacing
Avoid waste of materials
Avoid waste of supplies
Practice correct use of tools
Practice correct use of equipment
Inspect grounds daily
Inspect building daily
Inspect community features daily
Identify hazardous property conditions
Minimize hazardous property conditions
Correct hazardous property conditions
Identify liability concerns
Minimize liability concerns
Correct liability concerns
Manage maintenance supplies inventory
Order maintenance supplies inventory
Adhere to budget guidelines
Maintain preventative maintenance program
Extend life of community
Minimize future repairs
Maintain well-organized maintenance shop
Maintain property stocked maintenance shop
Adhere to safety standards
Adhere to OSHA guidelines
Maintain hazard communications
Promote safe work practices
Manage unit inspections
Responsible for key control
Maintain accurate records
Record service requests
Record EPA/OSHA standards
Record preventative maintenance
Record apartment make-ready status
Record work in progress
Manage on-call emergency
Participate in on-call emergency
Plan for property resources
Utilize property resources economically
Utilize equipment economically
Utilize supplies economically
Obtain bids from vendors
Obtain pricing from vendors
Obtain bids from suppliers
Obtain pricing from suppliers
Obtain bids from contractors
Obtain pricing from contractors
Give direction to maintenance activities
Give direction to construction activities
Give direction to rehabilitation activities
Monitor maintenance activities
Monitor construction activities
Monitor rehabilitation activities
Ensure quality of activities
Ensure expediency of activities
Challenge team members
Achieve higher levels of performance
Establish immediate goals
Communicate immediate goals
Establish long-term goals
Communicate long-term goals
Develop standards for cleanliness
Develop standards for appearance of grounds
Develop standards for appearance of amenities
Develop standards for appearance of building exteriors
Develop standards for appearance of market ready unit
Develop standards for appearance of breezeways
Develop standards for appearance of curbs
Develop standards for appearance of signage
Develop standards for appearance of leasing office
Develop standards for appearance of central garbage areas
Develop standards for appearance of parking lots
Develop standards for appearance of other buildings
Develop standards for appearance of common areas
Supervise maintenance staff
Train maintenance staff
Schedule maintenance activities
Monitor work progress of maintenance staff
Provide immediate assistance to staff
Provide instruction to staff
Provide input to Community Manager
Conduct safety meetings
Attend safety meetings
Ensure MSDS sheets are current
Ensure MSDS sheets are accessible
Keep up to date on OSHA laws
Keep up to date on safety laws
Ensure community compliance with safety laws
Practice proper safety techniques
Report mechanical equipment malfunctions
Report electrical equipment malfunctions
Report employee injuries
Report visitor injuries
Report resident injuries
Report other safety issues
Comply with safety policies
Comply with risk-management policies
Complete required training
Report accidents promptly
Report accidents accurately
Report incidents promptly
Report incidents accurately
Follow established policies
Follow established procedures
Monitor compliance with regulatory requirements
Ensure compliance with regulatory requirements
Monitor compliance with organizational standards
Ensure compliance with organizational standards
Monitor compliance with operational processes
Ensure compliance with operational processes
Conduct business in accordance with company policies
Conduct business in accordance with company procedures
Conduct business in accordance with Fair Housing laws
Conduct business in accordance with ADA
Conduct business in accordance with apartment industry laws
How You'll Work.
Team & Collaboration
Partner with Community Manager; Work with assigned staff; Work with vendors; Collaborate with residents; Collaborate with staff; Collaborate with vendor partners; Collaborate with regulatory partnerships; Collaborate with social services partnerships; Collaborate with support services; Collaborate with senior leadership; Team members achieve goals; Supervise maintenance staff; Train maintenance staff; Provide input on performance evaluations
Communication Scope
Answering questions; Responding to complaints; Active listening
Full Job Description
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach t
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