Avanath
MaintenanceSupervisor
Neural analysis suggests this role is
optimal for Manager candidates.
“Maintenance Supervisor at Avanath. Skills: Property maintenance, Staff leadership, Resident relations. Deliver on commitments to residents. Provide superior customer service”
What You'll Achieve.
Provide superior customer service; Ensure quality move-in; Ensure timely service; Ensure superb curb appeal; Achieve property objectives; Achieve public recognition; Extend life of community; Minimize future repairs; Ensure community compliance
Industry & Context.
Diagnosing problems; Making repairs; Resolving challenges
On-call duty, Weekend work
What They're Looking For.
Must Have
3 years multifamily property maintenance experience, 1 year supervisory experience, Expertise in plumbing, Expertise in HVAC, Expertise in appliance repair, Expertise in electrical, Expertise in carpentry, Valid Driver’s License, Organizational skills, Ability to handle multiple priorities, Solid interpersonal skills, Solid customer service skills, Available for on-call work, Available for weekend work
Nice to Have
HVAC certification, CPO certification
What You'll Do.
Deliver on commitments to residents
Provide superior customer service
Ensure quality move-in
Ensure timely service
Ensure superb curb appeal
Provide personal attention to residents
Oversee staff activities
Oversee vendor activities
Ensure property maintenance
Create sense of community
Create positive experience for residents
Build relationships with vendors
Build relationships with regulatory services
Build relationships with social services
Adopt collaborative approach
Resolve resident concerns
Resolve staff concerns
Seek resources from organization
Practice active listening
Demonstrate customer service skills
Treat residents with respect
Answer questions from team
Answer questions from residents
Respond sensitively to complaints
Assign work orders with efficiency
Assign work orders with urgency
Project favorable image of community
Achieve property objectives
Achieve public recognition
Ensure consistency with residents
Ensure follow-up with residents
Ensure follow-through with residents
Enforce community policies
Complete work orders from resident requests
Complete routine upkeep on community
Diagnose defect or problem cause
Make repairs according to policies
Make repairs according to procedures
Make repairs according to safety standards
Make repairs according to code requirements
Coordinate resident requests
Coordinate management requests
Coordinate work orders
Schedule resident requests
Schedule management requests
Respond to resident requests
Respond to management requests
Respond to work orders
Ensure repairs are necessary
Ensure replacements are necessary
Support cost-cutting programs
Support expense control programs
Fix rather than replace parts
Avoid waste of materials
Avoid waste of supplies
Practice correct use of tools
Practice correct use of equipment
Inspect grounds daily
Inspect building daily
Inspect community features daily
Identify hazardous property conditions
Minimize hazardous property conditions
Correct hazardous property conditions
Identify liability concerns
Minimize liability concerns
Correct liability concerns
Manage maintenance supplies inventory
Order maintenance supplies inventory
Adhere to budget guidelines
Maintain preventative maintenance program
Extend life of community
Minimize future repairs
Maintain organized maintenance shop
Maintain stocked maintenance shop
Adhere to safety standards
Adhere to OSHA guidelines
Maintain hazard communications
Promote safe work practices
Manage unit inspections
Control community keys
Maintain records of service requests
Maintain records of EPA standards
Maintain records of OSHA standards
Maintain records of preventative maintenance
Maintain records of apartment make-ready status
Maintain records of work in progress
Manage on-call emergencies
Participate in on-call emergencies
Plan for property resources
Utilize property resources economically
Utilize equipment economically
Utilize supplies economically
Obtain bids from vendors
Obtain pricing from vendors
Obtain bids from suppliers
Obtain pricing from suppliers
Obtain bids from contractors
Obtain pricing from contractors
Give direction to maintenance activities
Monitor maintenance activities
Give direction to construction activities
Monitor construction activities
Give direction to rehabilitation activities
Monitor rehabilitation activities
Ensure quality of activities
Ensure expediency of activities
Challenge team members
Achieve higher performance levels
Establish immediate goals
Communicate immediate goals
Establish long-term goals
Communicate long-term goals
Develop standards for cleanliness
Develop standards for appearance
Supervise maintenance staff
Train maintenance staff
Schedule maintenance activities
Monitor work progress of maintenance staff
Provide immediate assistance to staff
Provide instruction to staff
Provide input on employee evaluations
Conduct safety meetings
Attend safety meetings
Ensure MSDS sheets are current
Ensure MSDS sheets are accessible
Keep up-to-date on OSHA laws
Keep up-to-date on safety laws
Ensure community compliance with laws
Practice proper safety techniques
Report mechanical malfunctions
Report electrical malfunctions
Report employee injuries
Report visitor injuries
Report resident injuries
Report other safety issues
Comply with safety policies
Comply with risk-management policies
Complete required training
Report accidents promptly
Report incidents promptly
Report accidents accurately
Report incidents accurately
Follow established policies
Follow established procedures
Monitor compliance with regulatory requirements
Ensure compliance with regulatory requirements
Monitor compliance with organizational standards
Ensure compliance with organizational standards
Monitor compliance with operational processes
Ensure compliance with operational processes
Report violations or infractions
Conduct business according to company policies
Conduct business according to company procedures
How You'll Work.
Team & Collaboration
Partner with Community Manager; Collaborate with staff; Collaborate with vendors; Collaborate with residents; Work with support services; Work with senior leadership; Team members; Maintenance staff
Communication Scope
Answering questions; Responding to complaints; Respectful communication
Full Job Description
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership. An Approa
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