MaintenanceSupervisor

Deliver on commitments to residents

Provide superior customer service

Ensure quality move-in

Ensure timely service

Ensure superb curb appeal

Provide personal attention to residents

Oversee staff activities

Oversee vendor activities

Ensure property maintenance

Create sense of community

Create positive experience for residents

Create positive experience for staff

Build relationships with vendor partners

Build relationships with regulatory partnerships

Build relationships with social services partnerships

Adopt collaborative approach

Demonstrate open attitude

Demonstrate professional attitude

Access resident concerns

Resolve resident concerns

Access staff concerns

Resolve staff concerns

Seek resources throughout organization

Demonstrate active listening

Understand integral participation

Understand integral support

Demonstrate customer services skills

Treat residents with respect

Treat others with respect

Answer questions from team

Answer questions from residents

Respond sensitively to complaints

Assign work orders with efficiency

Assign work orders with urgency

Project favorable image of community

Achieve property objectives

Achieve public recognition

Ensure consistency in dealing with residents

Ensure follow-up in dealing with residents

Ensure follow-through in dealing with residents

Enforce community policies

Complete work orders from resident requests

Complete work orders for routine upkeep

Diagnose source of defect

Diagnose cause of defect

Make repairs in accordance with policies

Make repairs in accordance with procedures

Make repairs in accordance with safety standards

Make repairs in accordance with code requirements

Coordinate resident/management requests

Schedule resident/management requests

Respond to resident/management requests

Coordinate work orders

Respond to work orders

Ensure repairs for community common areas

Ensure replacements for community common areas

Ensure repairs for units

Ensure replacements for units

Support cost-cutting programs

Support expense control programs

Fix parts rather than replacing

Avoid being wasteful with materials

Avoid being wasteful with supplies

Practice correct use of tools

Practice correct use of equipment

Inspect grounds daily

Inspect building daily

Inspect community features daily

Identify hazardous property conditions

Minimize hazardous property conditions

Correct hazardous property conditions

Identify liability concerns

Minimize liability concerns

Correct liability concerns

Manage maintenance supplies inventory

Order maintenance supplies inventory

Adhere to budget guidelines

Maintain preventative maintenance program

Extend life of community

Minimize future repairs

Maintain well-organized maintenance shop

Maintain property stocked maintenance shop

Adhere to safety standards

Adhere to OSHA guidelines

Maintain hazard communications

Teach safe work practices

Promote safe work practices

Manage unit inspections

Maintain key control of community

Maintain accurate records regarding service requests

Maintain accurate records regarding EPA/OSHA standards

Maintain accurate records regarding preventative maintenance

Maintain accurate records regarding apartment make-ready status

Maintain accurate records regarding work in progress

Manage on-call emergency at community

Participate in on-call emergency at community

Plan for property resources

Utilize property resources economically

Utilize equipment economically

Utilize supplies economically

Obtain bids from vendors

Obtain pricing from vendors

Obtain bids from suppliers

Obtain pricing from suppliers

Obtain bids from contractors

Obtain pricing from contractors

Give direction to maintenance activities

Monitor maintenance activities

Give direction to construction activities

Monitor construction activities

Give direction to rehabilitation activities

Monitor rehabilitation activities

Ensure quality of activities

Ensure expediency of activities

Challenge team members to achieve higher performance

Establish immediate goals for team

Communicate immediate goals for team

Establish long-term goals for team

Communicate long-term goals for team

Develop standards for cleanliness

Develop standards for overall appearance

Supervise maintenance staff

Train maintenance staff

Schedule maintenance activities

Monitor work progress of maintenance staff

Provide immediate assistance to staff

Provide instruction to staff

Provide input to Community Manager regarding evaluations

Conduct safety meetings

Attend safety meetings

Ensure MSDS sheets are current

Ensure MSDS sheets are accessible

Keep up to date on OSHA requirements

Keep up to date on safety related laws

Ensure community compliance with safety laws

Practice proper safety techniques

Report mechanical equipment malfunctions

Report electrical equipment malfunctions

Report employee injuries

Report visitor injuries

Report resident injuries

Report other safety issues

Comply with safety policies

Comply with risk-management policies

Participate in routine safety meetings

Complete required training on OSHA

Complete required training on safety related laws

Report accidents promptly

Report incidents promptly

Report accidents accurately

Report incidents accurately

Follow established policies

Follow established procedures

Monitor compliance with regulatory requirements

Ensure compliance with regulatory requirements

Monitor compliance with organizational standards

Ensure compliance with organizational standards

Monitor compliance with operational processes

Ensure compliance with operational processes

Report violations or infractions

Conduct business in accordance with company policies

Conduct business in accordance with company procedures

Conduct business in accordance with Fair Housing

Conduct business in accordance with Americans with Disabilities

Conduct business in accordance with apartment industry laws