MaintenanceSalesManager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Renewal Account Manager (RAM) will be accountable for the retention of an assigned portion of our customer base. Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks. The role involves engagement and coordination with direct customers, resell partners, Partner Success, Partner Executives, Technical Account Managers, and Account Executives with respect to contract renewals and negotiations of these renewals. How will you make an impact? Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. Engage directly with our direct clients or with our partners to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the engaged stakeholders , which will maintain and increase revenue through effective contract negotiations Collaborate effectively with PSMs, PEs, AEs, Technical Account Managers (TAMs) and the finance team to represent the best interest of NiCE and revenue retention goals Partner with the finance team to ensure healthy price points and creative retention plays Extending contracts for multiple years Become intimately familiar with the direct customer or partner contracts and NiCE billing methods Maintain working knowledge of competitors and what strategy NiCE should develop for co