Roofstock
MaintenanceProjectCoordinator
“Maintenance Project Coordinator at Roofstock. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage assigned turnover service requests from end-to-end (including creating a scope of work, and securing owner approval). ensure issues are resolved promptly”
What You'll Achieve.
maximize our owner’s investments; provide our residents with homes they love; ensure issues are resolved promptly; achieving goals
Industry & Context.
Must be located in Atlanta, GA, Tampa, FL, or Charlotte, NC, Must be authorized to work in the U. S., Any offer of employment is conditioned upon the successful completion of a background investigation.
What They're Looking For.
Must Have
Meticulous attention to detail and organization skills, customer service, written and verbal communication, organizational and interpersonal skills required, Ability to meet timelines and adjust expectations preemptively, Positive, can-do attitude with a commitment to excellence and achieving goals, Ability to deal effectively with a diversity of individuals, Can effectively work independently and as a member of various teams and committees, Must be authorized to work in the U. S.
Nice to Have
Bachelor’s degree or an equivalent combination of education and experience is preferred, Previous property management, vendor management and/or utility management experience preferred, Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred
What You'll Do.
Manage assigned turnover service requests from end-to-end (including creating a scope of work
and securing owner approval)
ensure issues are resolved promptly
ensuring all needed information is received (status updates
communicating with vendors and internal teams
assigning technicians to address requests
Provide exceptional customer service at all times by attending to turnover service requests
and messages within SLA guidelines and in compliance with company policy and practices
Manage all electronic record keeping as it relates to repairs and maintenance including internal communication
vendor communications
and any other needed information
Ensure non-covered items are completed by the resident or billed back to the resident
Coordinate inter-departmentally in order to receive necessary approvals for turnover service requests and provide updates
serve as a resource for Property Management teams
How You'll Work.
Team & Collaboration
coordinate all aspects of routine repairs with vendors; ensure all stakeholders are abreast of the project timeline; communicating with vendors and internal teams; Coordinate inter-departmentally; serve as a resource for Property Management teams; work as a member of various teams and committees
Communication Scope
written and verbal communication
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project coordination skills
Applying for this Maintenance Project Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Roofstock?
Real rants from real employees. Read before you apply.