Hazel Valley Homes
Real Estate
MaintenanceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Maintenance Coordinator at Hazel Valley Homes. Skills: Maintenance coordination, Resident relations, Vendor dispatch. Triage maintenance issues. Assess issue severity”
Industry & Context.
Problem-solving
On-call periodically
What They're Looking For.
Must Have
2+ years property management experience, 2+ years maintenance coordination experience, Familiarity with maintenance operations in property management, Familiarity with single-family rentals, Flexibility to work varying schedule, Occasional evenings required, Occasional weekends required, On-call periodically required, Communication skills, verbal, Communication skills, written, Visual acuity for reading documents
Nice to Have
Bachelor's degree preferred, Physical capability for bending, Physical capability for kneeling, Physical capability for crouching, Physical capability for varied environmental conditions
What You'll Do.
Triage maintenance issues
Assess issue severity
Escalate issues appropriately
Serve as liaison between residents
Serve as liaison between Resident Services Team
Serve as liaison between external vendors
Manage tickets through platform
Ensure timely follow-up
Ensure timely updates
Ensure timely resolution of requests
Promote resident satisfaction
Provide high-level service
Provide high-level communication
Support Property Management team
Find efficient repair solutions
Find effective repair solutions
Ensure work completed within standards
Ensure work completed within SLAs
Ensure work completed within compliance
Obtain competitive bids
Ensure bids comply with municipal codes
Ensure bids comply with HOA requirements
Ensure bids comply with safety regulations
Ensure bids comply with fair housing standards
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Internal Resident Services Team; Internal vendors; External vendors; HVH Property Management team
Communication Scope
Resident communication
Full Job Description
About Hazel Valley Homes Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities. We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them. Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections. Hazel Valley Homes is seeking a motivated, detail-oriented Maintenance Coordinator to join our fast-growing team. We’re a rapidly growing SFR owner/operator, and this role is essential in ensuring smooth operations across our property portfolio and the near and long-term success of HVH. This role requires a dynamic individual with a passion for problem-solving, exceptional attention to detail, and the drive to provide elite service to our residents. What You'll Do: Triage incoming maintenance issues for our Single Family Rental assets, assess severity, and escalate appropriately. Serve as a liaison between residents, our internal Resident Services Team, and internal and external vendors. Manage tickets through our tech-enabled platform. Ensure timely follow-up, updates, and resolution of all resident maintenance requests. Promote resident satisfaction by providing high-level service and communication. Support HVH Property Management team in finding the mos
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