Infotel UK
Information Technology and Services
MainframeOperator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Mainframe Operator at Infotel UK. Skills: Mainframe Operator, Incident Management, ServiceNow. Monitor infrastructure availability. Monitor application availability”
What You'll Achieve.
improving the quality of service; ensure availability of core IT infrastructure and applications; continuity of services
Industry & Context.
analytically minded; Good analytical and synthesis skills
24x7 operations, rotational weekend support, Flexibility (in peak periods extra efforts may be required)
What They're Looking For.
Must Have
Agile environment, Follows the Customer processes for projects, incident and change management, Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness, Motivated self-starter, process-oriented with high attention to detail, Quick self-starter, proactive attitude, Good communication skills, Good analytical and synthesis skills, Autonomy, commitment, perseverance, Ability to work in a dynamic and multicultural environment, Flexibility (in peak periods extra efforts may be required), Open minded and show flexibility in self-learning new technologies/tools, customer-minded, translate technical issues into non-technical explanations, always conscious about the continuity of services, very good team spirit, share your knowledge and experience with other members of the team, Working in collaboration with team, Client-oriented, analytical, initiative oriented, able to work independently, Be flexible and ready to provide support 24/7 and rotational weekend support, Able to take additional responsibility, Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model, General knowledge on how to navigate the mainframe ZOS, Job/chain relaunch, Mount jobs/chains to plan, Get Sysout (CA-view), Add or Bypass conditions, Force ok jobs, Find dataset creation history, Understand the basics of dataset creation in JCL, Find and correct simple errors (missing commas etc. ), Cancel jobs, Get Sysout, Determine whether or not a job is looping, Find Task votes, Change Task status, Stop jobs / Cancel jobs / Force jobs, Shutdown LPARs, Give replies to jobs/shouts, Deactivate/Activate LPARs, Load LPARs, Start Close of Business process, Restart jobs, Find job output, Find open reply, Be familiar with ServiceNow, Know how to reassign & close incidents, Know how to find and resolve tasks
What You'll Do.
Monitor infrastructure availability
Monitor application availability
Resolve detected issues
Escalate detected issues
Ensure IT infrastructure availability
Ensure application availability
Participate in DRP exercises
Take into account alerts
Create incident ticket
Participate in realization of tasks
How You'll Work.
Team & Collaboration
Help build team spirit; Integrate into BNP Paribas culture; Share knowledge and experience with team members; Work in collaboration with team; Work with product team
Communication Scope
Good communication skills; translate technical issues into non-technical explanations
Process & Methodology
change management
Full Job Description
The “Fortis control room” operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests) « Control room / first level support » activities consist of: · Monitoring the availability of infrastructure services and applications, · Applying the instructions and/or instructions referenced · Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises. **Responsibilities** Alert management (based on AINOI): · Take into account the alerts · Arbitrate alerts by human correlation / acknowledgment and/or Incident creation · Create incident ticket Incident Management (ServiceNow, group platform): · Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group · Document the ticket · Apply the instructions (CREMA, instruction and/or operating mode). Management of action requests (ServiceNow, Group platform): · Fulfill requests on the fly or at a fixed time. · Participate in the realization of requested tasks (through mail or snow). **Contributing Responsibilities** · Contribute to improving the quality of service by proposing improvements. · Help build team spirit and integrate into BNP Paribas culture · Contribute to keeping the documentation up to date and expand the knowledge base. **Technical & Behavioral Competencies** **Specific Qualifications:** · Agile environment · Follows the Customer processes for projects, incident and change management. · Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. · Motivated self-starter, process-oriented with high attention to detail · Quick self-starter, proactive attitude. · Good communication skills, Good analytical and synthesis skills. · Autonomy, commitment, and perseverance. · Ability to work in a dynamic and multicultural environment. · Flexi
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