Icf
MailServicesSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Mail Services Specialist at Icf. Skills: mail handling, shipping logistics, vendor coordination, internal customer experience, shipping processes, mailroom operations, domestic and international packages handling, Microsoft Office Suite. Receive, sort, and distribute all incoming USPS, overnight courier, and parcels on the same business day of receipt. Identify and resolve issues related to misaddressed, returned, or undeliverable mail”
Industry & Context.
Identify and resolve issues related to misaddressed, returned, or undeliverable mail
Ability to stand, bend, lift, and move packages weighing up to 50lbs on a regular basis
What They're Looking For.
Must Have
High School diploma or equivalent (preferred), Minimum 5+ years of experience corporate mail services, including hands-on work with mail handling, shipping logistics, vendor coordination, and internal customer experience, Ability to stand, bend, lift, and move packages weighing up to 50lbs on a regular basis
What You'll Do.
and distribute all incoming USPS
and parcels on the same business day of receipt
Identify and resolve issues related to misaddressed
or undeliverable mail
Collect outgoing mail from designated mail stops and ensure correct postage is applied prior to dispatch
Process shipping requests
prepare outgoing domestic and international mail/packages
Coordinate with customs and shipping vendors to clear international shipments as required
Maintain working relationships with shipping partners
Provide clear and timely communication with employees at all levels
Respond promptly and professionally to urgent or time-sensitive mail/shipping requests
Ensure both the mailroom and floor copy/printer stations are adequately stocked with necessary supplies
Collaborate closely with the Facilities team to support day-to-day operations
Process invoices and purchase order receipts accurately and in accordance with company policies and procedures
and retrieve files to ensure accurate and up‑to‑date departmental records
Perform data entry and prepare basic reports and spreadsheets to support operational and financial tracking
How You'll Work.
Team & Collaboration
Ability to work effectively with cross-functional teams, specifically Facilities, Reprographics and Corporate Business Services; Collaborate closely with the Facilities team to support day-to-day operations
Communication Scope
written and verbal communication across all levels to support professional interactions with employees, vendors, and partners
Full Job Description
For more than 50 years, ICF has partnered with organizations across the globe on complex, high-impact projects-growing and evolving along the way. We are seeking a Mail Services Specialist to join our Global Real Estate & Facilities team and support mail operations across more than 50 ICF locations. This position plays a critical role in efficiency and accuracy of shipping, receiving and mail distribution services at our Reston, VA headquarters. This role is an on-site position reporting to the Manager of HQ Mail Services & Facilities. **Mail Services Specialist-Key Responsibilities:** **Mail Handling & Distribution** * Receive, sort, and distribute all incoming USPS, overnight courier, and parcels on the same business day of receipt. * Identify and resolve issues related to misaddressed, returned, or undeliverable mail. * Collect outgoing mail from designated mail stops and ensure correct postage is applied prior to dispatch. **Shipping & Logistics** * Process shipping requests, prepare outgoing domestic and international mail/packages. * Coordinate with customs and shipping vendors to clear international shipments as required. * Maintain strong working relationships with shipping partners, including FedEx, USPS, and DHL. **Customer Service & Communication** * Provide clear and timely communication with employees at all levels, including on-site, hybrid, and remote staff. * Respond promptly and professionally to urgent or time-sensitive mail/shipping requests. **Inventory & Operations** * Ensure both the mailroom and floor copy/printer stations are adequately stocked with necessary supplies. * Collaborate closely with the Facilities team to support day-to-day operations. **Administrative Duties** * Process invoices and purchase order receipts accurately and in accordance with company policies and procedures. * Organize, maintain, and retrieve files to ensure accurate and up‑to‑date departmental records. * Perform data entry and prepare basic reports and spreadsheet
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