Kyndryl
MaconomySupportSME
Neural analysis suggests this role is
optimal for Mid candidates.
“Maconomy Support SME at Kyndryl. Skills: Maconomy Support, ERP system support, Incident Management. Monitor and manage incoming tickets. Log, categorize, and prioritize incidents and service requests”
What You'll Achieve.
Ensure success of our products; Deliver value to our customers faster than ever before; Achieve coveted positions such as Principal Engineer or Vice President of Software
Industry & Context.
Solving complex problems; Problem-solving skills; Analytical skills to identify root causes and implement effective solutions
What They're Looking For.
Must Have
3–4 years of experience in a Support Analyst or similar role, Proven experience in ERP system support, particularly Maconomy, Comprehensive knowledge of Maconomy Financials modules, including: Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking, Hands-on experience with ticketing and incident tracking systems (e. g. , ServiceNow, Jira), Familiarity with ITIL best practices and frameworks
Nice to Have
ITIL Foundation Certification or equivalent, Training or certification in Maconomy Financials is an added advantage, Skilled in creating clear, user-friendly documentation and reports, Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders, analytical skills to identify root causes and implement effective solutions, Ability to balance multiple priorities while maintaining a focus on quality and deadlines, Bachelor's degree in Computer Science, related technical field, or equivalent practical experience, Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl, Experience with DevOps tools and modern engineering practices
What You'll Do.
Monitor and manage incoming tickets
and prioritize incidents and service requests
Determine issue severity and complexity
Escalate unresolved issues
Conduct initial investigation and root-cause analysis for reported incidents
Diagnose technical and functional issues in modules including AP
Maintain professional and timely communication with users
Translate technical findings into user-friendly language
Provide work estimates for assigned development work
functional objectives
or technologies being built
How You'll Work.
Team & Collaboration
Collaborate with teams and stakeholders; Engage with technical and non-technical stakeholders
Communication Scope
Excellent verbal and written communication skills; Translate technical findings into user-friendly language
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have
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