MaconomySupportAnalyst

**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** Join Kyndryl as an Maconomy Support Analyst and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs. As a Maconomy Support Analyst, you'll forge Strong functional understanding of Deltek Maconomy Financials . Hands‑on exposure to one or more of the following Maconomy modules: Accounts Payable (AP) , Accounts Receivable (AR) , General Ledger (GL) .Fixed Assets (FA) ,Human Resources / Employees , Sales Orders ,Timesheets & Expenses , Contract Management & Subscriptions , Reporting & Banking. Provide L2/L3 technical support for Deltek Maconomy ERP. Diagnose and resolve application, batch, interface, and data integrity issues. Perform root cause analysis (RCA) and drive permanent remediation. Operate within ServiceNow ITSM processes for incidents and requests. Ensure adherence to SLAs and XLAs aligned to WPP Goverance. Ability to assess issue severity and determine appropriate escalation paths.Experience owning incidents end‑to‑end until resolution. Ability to validate transactional data related to AP, AR, GL, and projects. Familiarity with Maconomy reporting outputs and reconciliation acti