WPP
MaconomyServices–MaconomySupportAnalystLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Maconomy Services – Maconomy Support Analyst Lead at WPP. Skills: Maconomy Core, ERP support. Provide regional/Country support. Act as a point of contact”
What You'll Achieve.
Resolution to satisfaction of business partners; Within agreed Service Levels and Metrics
Industry & Context.
Incident resolution; Defect resolution
What They're Looking For.
Must Have
Functional and transactional ERP system support
What You'll Do.
Provide regional/Country support
Act as a point of contact
Provide direction to support team members
Build relationships with senior leaders
Understand business changes
Provide functional support
Provide transactional support
Resolve incidents and defects
Represent Region/Country in project
Support deployment planning
Support business readiness activities
Create working relationships with users
Assist with build information
Maintain documentation
How You'll Work.
Team & Collaboration
Support team members; Regional/country senior leaders; Core team; Clients; Deltek; Third-party suppliers
Process & Methodology
Change management, Deployment planning
Full Job Description
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP ET’s mission to enable everyone to collaborate, create and thrive. WPP ET is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. In this role you will be a member of the Maconomy Services Team supporting the BAU team as regional/Country support lead for WPP’s Maconomy Core deployment, acting as a point of contact and escalation for users, providing direction to outsourced and WPP ET support team members of local priorities and requirements. Build relationships with regional/country senior leaders to understand their business including upcoming changes that will affect Maconomy Core and challenges that Maconomy Support could address. This role will encompass analysis, design and implementation of changes requested by Operating Companies following the WPP ET change, test, and deployment methodologies. Reporting to the Maconomy Core Helpdesk Manager, this role is
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