Amazon Support Services Costa Rica SRL

Project/Program/Product Management--Non-Tech, Program Management, finance

MAC(Moves,Adds,Changes)ProgramManager,SoutheastUnitedStates&LATAM,MAC(Move,Add,Changes)Program

$48000–72000k ~AI est. San Jose, San Jose, Costa Rica FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“MAC (Moves, Adds, Changes) Program Manager, Southeast United States & LATAM, MAC (Move, Add, Changes) Program at Amazon Support Services Costa Rica SRL. Skills: Program management, Relocation planning, Change management, Stakeholder management. Serve as GREF representative. Build consultative partnerships”

What You'll Achieve.

Improve relocation outcomes; Optimize budget; Drive continuous improvement; Ensure program compliance; Ensure quality standards

Industry & Context.

Project/Program/Product Management Non Tech, Program Management, finance
Problems you'll solve

High-judgment decisions; Business judgment

What They're Looking For.

Must Have

5+ years program management, 5+ years project management, Use data and metrics, Drive improvements, Own program strategy, End to end delivery, Communicate results to leadership

Nice to Have

2+ years process improvements, Master's degree, MBA

What You'll Do.

Serve as GREF representative

Build consultative partnerships

Build trust with leaders

Lead change management

Lead communication strategies

Manage complex escalations

Partner with Space Planning

Partner with Business Partnership teams

Partner with departmental coordinators

Partner with facilities partners

Own relocation lifecycle

Generate employee roster

Coordinate move phasing

Ensure vendor execution

Provide clear direction

Monitor vendor performance

Hold vendors accountable

Translate space allocation decisions

Create executable move plans

Make workspace assignment decisions

Balance employee requirements

Balance site constraints

Balance space allocations

Deliver accommodation recommendations

Manage resource allocation

Manage cost optimization

Identify improvement opportunities

Drive continuous improvement

Maintain governance frameworks

Ensure program compliance

Ensure quality standards

How You'll Work.

Team & Collaboration

Cross-functional coordination; Business leaders; Organizational space owners; Space Planning teams; Business Partnership teams; Departmental coordinators; Facilities partners; Finance partners

Communication Scope

Change management communications; Transparent communication

Process & Methodology

Project management, Program management

Full Job Description

Amazon's Global Real Estate and Facilities (GREF) team creates the spaces that inspire Amazonians to make history. We provide real estate expertise, space planning, design and construction, and facility maintenance across Amazon's corporate office portfolio in more than 60 cities globally. The MAC (Move, Add, Changes) Program Area Manager serves as the primary face of GREF to business leaders during office relocations, owning the complete employee move experience from planning through execution. You'll build strategic partnerships with organizational space owners, lead change management communications, and make high-judgment decisions balancing employee needs with space constraints. This role requires direct accountability for project phasing, relocation outcomes, vendor performance, budget management, and stakeholder satisfaction. You'll bridge space planning decisions with flawless execution, serving as the single point of contact for all relocation questions. This role is ideal for candidates with extensive migration experience planning, who excel at project management, consultative business partnership, thrive in ambiguous situations requiring judgment calls, and build trust with senior stakeholders through transparent communication and reliable execution. Key job responsibilities • Business Partnership & Stakeholder Leadership o Serve as primary GREF representative to business leaders during relocations, building consultative partnerships and trust o Lead change management and communication strategies across organizations, ensuring smooth employee transitions o Manage complex escalations requiring business judgment and cross-functional coordination o Partner with Space Planning, Business Partnership teams, departmental coordinators, and facilities partners • End-to-End Relocation Project Management o Own complete relocation lifecycle including employee roster generation, move phasing, workspace assignments, and timeline coordination o Ensure flawless vendor exe

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