Brilliant Earth
LuxuryStoreManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Luxury Store Manager at Brilliant Earth. Skills: Sales performance, Team development, Customer experience. Recruit team members. Lead team members”
What You'll Achieve.
Exceed sales goals; Meet quarterly sales targets
What They're Looking For.
Must Have
Proven experience managing people in retail, Proven experience managing people in direct-to-consumer sales, Focus on achieving and exceeding sales targets, Leadership abilities, Capacity to inspire and develop a high-performing team, Excellent business acumen, Ability to analyze data, Ability to make strategic decisions, Exceptional communication skills, Robust CRM software experience, Entrepreneurial spirit, Self-starter mindset, Commitment to respect and inclusion, Interest in socially and environmentally responsible organizations, Interest in socially and environmentally responsible products
Nice to Have
BA degree or equivalent
What You'll Do.
Meet quarterly sales targets
Coach team members to achieve performance goals
Drive showroom sales performance
Identify opportunities for improvement
Implement strategic initiatives
Take accountability for showroom operations
Take accountability for office operations
Implement efficiency improvement initiatives
Maintain team schedule
Foster an environment of partnership
Foster an environment of positivity
Foster an environment of bias toward action
Inspire the team to excel
Inspire the team to deliver exceptional customer service
Provide ongoing training
Provide performance feedback
Develop team capabilities
Participate in sourcing processes
Participate in selection processes
Build teams of high-performing talent
Conduct in-person customer appointments
Seek ways to improve customer experience
Collaborate with customer care team
Ensure customer satisfaction
Maintain a luxury environment
Uphold visual merchandising standards
Uphold retail operations standards
Roll out seasonal updates
Respond to customer inquiries
Ensure personalized service experience
Ensure exceptional service experience
Collaborate across departments
Drive business growth
Drive customer satisfaction
Bring new ideas to enhance customer engagement
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaborate across departments; Collaborate with customer care team
Communication Scope
Written communication; Verbal communication
Full Job Description
Luxury Store Manager - Walnut Creek, CA We are seeking a motivated and dynamic Luxury Store Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Walnut Creek, CA showroom location. The targeted budget for this position is $85k-$100k annually. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: Sales Performance and Business Growth: Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets. Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals. Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives. Ownership of Store Performance: Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency. Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance. Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments. Leadership and Team Development: Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service. Provide ongoing training, coaching, and performance feedback to develop the team’s skills and capabilities. Participate in
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