Masa & Agave
LunchandDinnerPatioServer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Lunch and Dinner Patio Server at Masa & Agave. Skills: Guest service, Order accuracy. Check food and beverage stations. Greet guests”
What You'll Achieve.
Achieve customer satisfaction; Meet financial goals; Exceed financial goals
Industry & Context.
Transport orders up to 30 lbs
What They're Looking For.
Must Have
Basic knowledge of food and beverage preparation, Basic knowledge of service standards, Basic knowledge of guest relations, Basic knowledge of etiquette, Knowledge of appropriate table settings, Knowledge of service ware, Knowledge of menu items, Ability to remember menu items, Ability to promote menu items, Ability to transport trays up to 30lbs, Ability to operate beverage equipment, Ability to operate toast equipment, Ability to establish effective working relationships, Ability to operate a keyboard, Ability to learn Point of Sale procedures, Effective verbal communication skills, Effective written communication skills, Ability to adapt communication style, Comply with attendance rules, Available to work on a regular basis
Nice to Have
Willing to pitch-in and help co-workers, Willing to be a team player
What You'll Do.
Check food and beverage stations
Explain restaurant promotions
Repeat order to guest
Input order into Point of Sale
Retrieve orders up to 30 lbs
Confirm order accuracy
Lift and deliver orders
Abide by serving alcoholic beverages requirements
Check guest satisfaction
Market specialty coffees
Serve specialty coffees
Operate Point of Sale procedures
Present check to guest
Perform other job-related duties
How You'll Work.
Team & Collaboration
Help co-workers
Communication Scope
Verbal communication; Written communication; Adapt communication style
Full Job Description
**About Us** Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. ### **Wage: $10.25 an hour (increases to $11.00 in July 2026)** **Part-time, fun opportunity for the summer!** **Essential Duties and Responsibilities** • Check food and beverage stations before, during and after shift for proper set-up and cleanliness. • Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. • Record the details of the order from the guests, repeating the order to the guest to check for accuracy. •Input the order into the P
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