Company
[LTAPT]MANAGER/DEPUTYMANAGER,TICKETINGSYSTEM&GOVERNANCE
“[LTA-PT] MANAGER/DEPUTY MANAGER, TICKETING SYSTEM & GOVERNANCE. Skills: system operations, system governance, contract management, stakeholder management. Oversee and govern transit ticketing systems. Coordinate with cross-functional teams and service providers”
What You'll Achieve.
ensure operational stability, reliability, and compliance; improve commuter experience; ensure audit requirements are met; ensure timely implementation of corrective and preventive actions
Industry & Context.
analyse complex problems and recommend practical solutions
What They're Looking For.
Must Have
Knowledge in Computer Science, Engineering, Information Technology or a related field, at least 4 years of proven experience in managing system operations, at least 2 years of experience in system governance and contract management, ITIL or service management related foundation certification, A understanding of ISO 9001 and ISO 27001, stakeholder management skills, situational awareness skills, vendor management skills, The ability to analyse complex problems and recommend practical solutions, Communicate effectively with cross-functional teams and senior management through clear verbal and written communication
Nice to Have
AWS Cloud Foundation certification
What You'll Do.
Oversee and govern transit ticketing systems
Coordinate with cross-functional teams and service providers
Manage contracts with transit ticketing system service providers
Assess performance and metrics reports from service providers
Coordinate with relevant stakeholders for incident response
Manage new initiatives and technology refresh projects
Act as the primary interface between internal and external audit teams
Drive continuous improvement of the transit ticketing governance framework
How You'll Work.
Team & Collaboration
Coordinate with cross-functional teams and service providers; collaborate with relevant stakeholders; work with service providers and cross-functional teams; Communicate effectively with cross-functional teams and senior management
Communication Scope
clear verbal and written communication
Process & Methodology
Manage new initiatives and technology refresh projects
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