Harrods
Luxury department stores
LoyaltyExecutive-FixedTermContract
Neural analysis suggests this role is
optimal for Mid candidates.
“Loyalty Executive- Fixed Term Contract at Harrods. Skills: Loyalty programme management, Customer engagement, Customer experience. Overseeing the day-to-day management of the Harrods Rewards programme. Ensuring smooth functioning of the programme across all customer touchpoints”
What You'll Achieve.
Enhancing satisfaction and engagement with the Harrods Rewards programme; Ensuring the programme is not only engaging but also aligned with evolving customer expectations and business objectives
Industry & Context.
Attention to detail with regards to problem-solving; Comfortable with problem solving
What They're Looking For.
Must Have
Deep understanding of Loyalty programmes and Loyalty technology, Proven track record of driving customer engagement and loyalty across the customer journey, Ability to communicate and work with a diverse set of teams, Actively pursues innovation and continual process improvement, Understanding of cross functional projects, Attention to detail with regards to problem-solving, planning and monitoring project work, Deep understanding of Loyalty best practice with experience/exposure to loyalty programmes required, Capacity to deliver within a fast-paced environment, Comfortable working independently where needed, Knows how to engage and motivate a wide range of stakeholders to achieve your goals, Positive, can-do attitude, Comfortable with problem solving, Comfortable dealing with ambiguity, Comfortable being adaptable
Nice to Have
Experience with Annex Cloud, Experience with Emarsys
What You'll Do.
Overseeing the day-to-day management of the Harrods Rewards programme
Ensuring smooth functioning of the programme across all customer touchpoints
Overseeing customer interactions with the Rewards programme
Ensuring a seamless multi-channel loyalty experience across all touchpoints
Overseeing and managing the day-to-day running of the Rewards programme
including benefit and tier management
Ensuring seamless execution while identifying opportunities for continuous improvement
Supporting the Loyalty Manager to develop the Rewards programme strategy and roadmap
Owning and delivering key initiatives and programme enhancements
Working closely with Customer Service to improve support processes
Identifying patterns and implementing solutions for reducing friction in the programme
How You'll Work.
Team & Collaboration
Works closely with cross functional teams, including Retail, Customer Service, Product, UX, IT and CRM as well as external agencies; Works closely with Customer Service
Communication Scope
Ability to communicate and work with a diverse set of teams
Process & Methodology
Project management mindset, Produce briefs and other documentation to track progress, Ensure others are delivering work on time
Full Job Description
We are looking for a Loyalty Executive to join our Digital team at Harrods. You will be responsible for overseeing the day-to-day management of the Harrods Rewards programme, ensuring smooth functioning of the programme across all customer touchpoints. This is an exciting opportunity to play a key role in supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods. This is a fixed term 12-month position **About the Role** The Loyalty Executive will play a crucial role in enhancing satisfaction and engagement with the Harrods Rewards programme, through optimised customer experience and engagement. This role will be responsible for overseeing customer interactions with the Rewards programme, ensuring a seamless multi-channel loyalty experience across all touchpoints. Key responsibilities include: * Oversees and manage the day-to-day running of the Rewards programme, including benefit and tier management. Ensures seamless execution while identifying opportunities for continuous improvement. * Support the Loyalty Manager to develop the Rewards programme strategy and roadmap, owning and delivering key initiatives and programme enhancements. * Works closely with cross functional teams, including Retail, Customer Service, Product, UX, IT and CRM as well as external agencies to drive the continuous improvement of the Rewards customer experience. Ensures the programme is not only engaging but also aligned with evolving customer expectations and business objectives. * Strong project management mindset, able to produce briefs and other documentation to track progress and ensure others are delivering work on time. * Works closely with Customer Service to improve support processes. Able to identify patterns and implement solutions for reducing friction in the programme. **About You** This position requires a deep understanding of Loyalty programmes and Loyalty technology. The ideal candidate will have a proven track record of driving customer e
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