DO & CO
Hospitality
LoungeSupervisor
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Lounge Supervisor at DO & CO. Skills: Staff management, Guest service. Manage rostering for all catering staff. Manage time sheets”
Industry & Context.
Identify issues; Develop solutions
On-site role
What They're Looking For.
Must Have
Minimum 3 years’ experience as a Supervisor in hospitality industry, Ability to lead and motivate staff, Delegate tasks effectively, Manage team dynamics, Focus on providing excellent service to guests, Address guest needs, Resolve guest complaints, Effective verbal communication skills, Effective written communication skills, Ability to quickly identify issues, Develop solutions to enhance operations, Develop solutions to enhance guest experiences, Organizational abilities to manage multiple tasks, Organizational abilities to manage schedules, Organizational abilities to manage priorities efficiently, Keen eye for detail, Manage time efficiently, Understanding of budgeting, Understanding of inventory control, Understanding of financial reporting, Familiarity with menu offerings, Familiarity with beverage pairings, Familiarity with food safety regulations, Ability to handle conflicts diplomatically, Ability to handle conflicts effectively, Ability to work collaboratively with other staff members, Skills in training new staff, Skills in providing ongoing development opportunities, Flexibility to adapt to changing situations, Flexibility to adapt to guest needs, Flexibility to adapt to operational demands
What You'll Do.
Manage rostering for all catering staff
Order food and drinks
Liaise with Lounge Manager
Liaise with Supervisors
Liaise with laundry regarding Lounge linen
Order cleaning supplies
Manage performance of all staff
Investigate customer complaints
Complete daily audits
Maintain stock control
Ensure food temperature adherence
Focus on Front of House operation
Ensure required standards are met
Support management areas of operations
Part of FB service delivery
How You'll Work.
Team & Collaboration
Liaise with management; Work with kitchen staff; Work with laundry staff; Work with other staff members
Communication Scope
Verbal communication; Written communication
Full Job Description
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team. * Managing the rostering for all catering staff (including kitchen staff) * Managing time sheets/payroll management * Ordering of food and drinks and sundries through Do & Co ordering system. * Liaising with the Lounge Manager and Supervisors * Liaising with laundry regarding Lounge linen * Ordering cleaning supplies * Performance management and training of all staff * Investigating customer complaints * Completing daily audits and maintaining stock control * Ensuring food temperature is adhered to as per H &S regulations ## Qualifications * Minimum 3 years’ experience as a Supervisor in hospitality industry * Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics. * Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints. * Effective verbal and written communication skills to interact with staff, management, and guests. * Ability to quickly identify issues and develop solutions to enhance operations and guest experiences. * Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently. * Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality st
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