DO & CO
Hospitality
LoungeSupervisor
“Lounge Supervisor at DO & CO. Skills: Staff management, Guest service. Manage rostering for all catering staff. Manage time sheets”
Industry & Context.
Identify issues; Develop solutions
What They're Looking For.
Must Have
Minimum 3 years’ experience as a Supervisor in hospitality industry, Ability to lead and motivate staff, Delegate tasks effectively, Manage team dynamics, Focus on providing excellent service to guests, Address guest needs, Resolve guest complaints, Effective verbal communication skills, Effective written communication skills, Ability to quickly identify issues, Develop solutions to enhance operations, Develop solutions to enhance guest experiences, Organizational abilities to manage multiple tasks, Organizational abilities to manage schedules, Organizational abilities to manage priorities efficiently, Keen eye for detail, Manage time efficiently, Understanding of budgeting, Understanding of inventory control, Understanding of financial reporting, Familiarity with menu offerings, Familiarity with beverage pairings, Familiarity with food safety regulations, Ability to handle conflicts diplomatically, Ability to handle conflicts effectively, Ability to work collaboratively with other staff members, Skills in training new staff, Skills in providing ongoing development opportunities, Flexibility to adapt to changing situations, Flexibility to adapt to guest needs, Flexibility to adapt to operational demands
What You'll Do.
Manage rostering for all catering staff
Liaise with Lounge Manager
Liaise with Supervisors
Liaise with laundry regarding Lounge linen
Order cleaning supplies
Manage performance of all staff
Investigate customer complaints
Complete daily audits
Maintain stock control
Ensure food temperature adherence
Attend to passengers as part of attendant team
How You'll Work.
Team & Collaboration
Liaise with management; Work with kitchen staff; Work with laundry staff; Collaborate with staff members
Communication Scope
Verbal communication; Written communication
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