DO & CO
Luxury airline catering
LoungeSeniorSupervisor
“Lounge Senior Supervisor at DO & CO. Skills: Lounge operations management, Staff supervision, Customer service excellence. Day-to-day running of the operation of the Qatar Lounge at Heathrow Airport. Managing the execution, direction and coordination of all lounge operating procedures”
What You'll Achieve.
Maintain the high reputation of DO & CO with our partners; Deliver exceptional food and service; Achieve customer satisfaction
Industry & Context.
Problem-solving mentality
Flexibility in work availability (evenings, weekends, public holidays)
What They're Looking For.
Must Have
Previous experience in a similar role, Right to work in the UK
Nice to Have
Passion for food and motivation to deliver exceptional service, Well presented, professional individual with a can-do, positive attitude that indulges in team success, Strong, dependable leader that will happily join and assist the team to maintain the high DO & CO standards at any given moment, Great communication skills, written and verbal English, and works well in a team, while being ready to roll up your sleeves and do what is needed to give our partners great service, Flexible in the way you think, making decisions efficiently and handing change to ensure everything we do is right for our partners and the DO & CO family, Energy and drive to deliver results beyond expectations and have a problem-solving mentality, Flexibility in regards to your work availability is essential as the Lounge operates 7 days a week, including evenings, weekends and public holidays.
What You'll Do.
Day-to-day running of the operation of the Qatar Lounge at Heathrow Airport
Managing the execution
direction and coordination of all lounge operating procedures
Liaising with other departments and suppliers
Ensuring staff are aware of role expectations and duties
leading and delivering exceptional food and service
Supervising lounge staff to ensure high quality products and service
Being the main point of reference for Qatar staff and guests for remarks
suggestions and complaints
Ensuring the lounge is well-stocked and clean
Delivering excellent customer service with in-depth knowledge of products and services
Grooming as per standard
wearing uniform with pride
Engaging with guests and going the extra mile with a smile
Proactive and professional when taking food orders and serving food/beverages
Assisting with ad-hoc duties
delivering and presenting food and beverages
Managing and leading the Lounge team (Lounge Hosts
Lounge Front of House
Supervising work completed to operate the lounge
Ensuring quality of food
cleanliness and tidiness
Supporting the Qatar Lounge Manager with staff performance through one-to-one meetings and appraisals
Taking responsibility for actions
and celebrating successes
Checking with passengers to ensure they are enjoying meals and following up on issues
Describing and recommending wines and spirits
Anticipating customer needs by proposing additional meals or drinks
Checking preparations for the next day and instructing the team on additional tasks
Coordinating and planning production to ensure a full buffet and avoid wastage
Communicating with staff regarding shift plan changes or extended work hours
Writing informative shift reports
Submitting necessary paperwork to Qatar or DO & CO contacts
Upholding Health and Safety
and other mandatory training schedules
Organizing roster changes and communicating changes to staff
Helping other team members and understanding flexibility required during peak business levels
Undertaking reasonable requests made by the company
How You'll Work.
Team & Collaboration
Liaising with other departments and suppliers; Building partnerships with the client, Qatar Management Team on site and DO & CO family; Supporting the Qatar Lounge Manager with staff performance; Supporting your team and celebrating successes; Helping other team members wherever possible
Communication Scope
Written and verbal English
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