TJ Maxx
losspreventioncustomerserviceassociateII
“loss prevention customer service associate II at TJ Maxx. Skills: loss prevention, customer service, visual deterrent, incident reporting. Act as a visual deterrent to prevent potential loss/dishonesty. Wear a body worn camera”
What You'll Achieve.
prevent potential loss/dishonesty; ensure their safety, the safety of others, and the protection of the Company brand
Industry & Context.
Sound decision making skills
Able to stand for long periods of time, Wear a complete Company approved uniform including a Body Worn Camera
What They're Looking For.
Must Have
verbal and written communication, Sound decision making skills, Ability to take initiative and perform well independently, Prioritizes/organizes workload and manages time effectively, Able to stand for long periods of time
What You'll Do.
Act as a visual deterrent to prevent potential loss/dishonesty
Wear a body worn camera
Support a positive customer shopping experience
Maintain a store partnership with store teams and loss prevention
Exercise sound judgment in decision-making
Adhere to Company policies
Maintain and support Company culture and values
Maintain a proper and professional stance in the designated area at the front of the store
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately
demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned
How You'll Work.
Team & Collaboration
Supports the District Loss Prevention Manager and Store Management; Maintains a store partnership with store teams and loss prevention; Perform a closing safety sweep of the store with a member of management
Communication Scope
verbal communication; written communication
Applying for this loss prevention customer service associate II role?
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