Marshalls
Retail
LossPreventionCustomerServiceAssociateII
“Loss Prevention Customer Service Associate II at Marshalls. Skills: Loss prevention, Customer service. Act as a visual deterrent to prevent potential loss/dishonesty. Wear a body worn camera”
What You'll Achieve.
Prevent potential loss/dishonesty; Ensure safety of self and others; Protection of the Company brand
Industry & Context.
Sound decision making skills
Able to stand for long periods of time, Wear a complete Company approved uniform including a Body Worn Camera
What They're Looking For.
Must Have
0-2 years retail or security experience
What You'll Do.
Act as a visual deterrent to prevent potential loss/dishonesty
Wear a body worn camera
Supports a positive customer shopping experience
Maintains a store partnership with store teams and loss prevention
Exercises sound judgment in decision-making
Adheres to Company policies
Maintains and supports Company culture and values
Maintains a proper and professional stance in the designated area at the front of the store
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately
demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned
How You'll Work.
Team & Collaboration
Supports the District Loss Prevention Manager and Store Management; Maintains a store partnership with store teams and loss prevention; Respond to customer requests for assistance by referring customers to store management or customer service; Observe and report any suspicious behavior or critical incidents to LP or store management; Perform a closing safety sweep of the store with a member of management
Communication Scope
verbal and written communication
Applying for this Loss Prevention Customer Service Associate II role?
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