Selene Holdings
Finance / FinServ
LossMitigationSpecialist
“Loss Mitigation Specialist at Selene Holdings. Skills: Loss Mitigation, Customer Negotiation, Portfolio Management. Act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers”
What You'll Achieve.
minimize foreclosure losses; Meets monthly individual and team goals and key performance indicators; minimizing the loss due to foreclosure through the use of loss mitigation options
Industry & Context.
creative thinking; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays, or unexpected events; Ability to use good judgment
Schedule is 11a-8p Monday – Thursday / 8a-5p Fridays / 1 Saturday per month 8a-12 (Overtime/No Flex Fridays), Training will be Monday-Friday 8a-5p CST, This is not a work from home opportunity
What They're Looking For.
Must Have
High school diploma or general education degree (GED) required, Two to four years' related experience and/or training required, Excellent attention to detail, Ability to multi-task and consistently meet multiple deadlines, verbal and written communication skills, Ability to work in a team environment, Ability to use good judgment, consulting and advising customer communication skills via telephone and written communication
Nice to Have
Associate's degree (A. A. ) from two-year College preferred, GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation
What You'll Do.
Act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact
negotiate and complete loss mitigation alternatives to minimize foreclosure losses
Handle specialty functions within the SPOC department such as liquidation outcomes
and high value customers
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
Meets monthly individual and team goals and key performance indicators
Handles a portfolio of multiple mortgage products that are 90+ days delinquent
or have requested loss mitigation
as governed by investor
departmental and legal minimizing the loss due to foreclosure through the use of loss mitigation options
Receives inbound calls and makes outbound calls to customers
realtors and other authorized parties on the account and educates them on options available to resolve delinquencies
Understands and discusses customers’ general requirements for loan modifications
and consents to judgment other loss mitigation options
Analyzes specific financial recommends and initiates the proper loss mitigation tool to assist each borrower
Conducts light skip-tracing activities
Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property
Ensures compliance with company policies and procedures
Reviews and update daily reports and accounts
How You'll Work.
Team & Collaboration
Ability to work in a team environment; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
Communication Scope
verbal and written communication skills; consulting and advising customer communication skills via telephone and written communication; Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication method
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