M&T Bank
LossMitigationLiaison
“Loss Mitigation Liaison at M&T Bank. Skills: Loss Mitigation, Collections, Customer Service. Act as Single Point of Contact for loss mitigation. Collect through decision and closing”
What They're Looking For.
Must Have
1 year collections or customer service experience, Ability to communicate effectively and professionally over the phone, Proficiency with word processing and spreadsheet software
Nice to Have
Bachelor’s degree, Mortgage collections experience, Knowledge of M&T systems
What You'll Do.
Act as Single Point of Contact for loss mitigation
Collect through decision and closing
Manage foreclosure process
Take inbound and outbound calls
Answer consumer questions
Document contact on mortgage servicing system
Assist borrowers with loss mitigation documents
Communicate loss mitigation approvals/declines
Explain liquidation options
Explain foreclosure process
Adhere to compliance/operational risk controls
Maintain M&T internal control standards
Complete other related duties
How You'll Work.
Communication Scope
communicate effectively and professionally over the phone; Excellent communication and customer service skills
Applying for this Loss Mitigation Liaison role?
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