M&T Bank
Banking
LossMitigationLiaison
“Loss Mitigation Liaison at M&T Bank. Act as Single Point of Contact for loss. Collect package through decision and closing”
Industry & Context.
What They're Looking For.
Must Have
4 years higher education and/or work experience, 1 year collections or customer service experience, Ability to communicate effectively over phone, Proficiency with word processing software, Proficiency with spreadsheet software
Nice to Have
Bachelor's degree, Mortgage collections experience, Knowledge of M&T systems
What You'll Do.
Act as Single Point of Contact for loss
Collect package through decision and closing
Manage foreclosure process
Take inbound calls to borrowers
Make outbound calls to borrowers
Maintain compliance with state and federal laws
Answer consumer questions concerning accounts
Document contact on mortgage servicing system
Understand investor waterfall and required documents
Collect consumer financial information
Assist borrowers in reviewing loss mitigation documents
Communicate loss mitigation approvals or declines
Explain rational for approvals or declines
Explain ability to appeal or re-apply
Communicate liquidation options
Explain foreclosure process
Adhere to compliance/operational risk controls
Maintain M&T internal control standards
Complete other related duties as assigned
How You'll Work.
Communication Scope
Effective phone communication
Applying for this Loss Mitigation Liaison role?
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