M&T Bank
Finance
LossMitigationLiaison
“Loss Mitigation Liaison at M&T Bank. Skills: Loss Mitigation Liaison, collections, customer service. Acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.. Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maint”
Industry & Context.
What They're Looking For.
Must Have
A combined 4 years’ higher education and/or work experience, minimum of 1 year collections or customer service experience, Ability to communicate effectively and professionally over the phone, Proficiency with word processing and spreadsheet software
Nice to Have
Bachelor’s degree, Mortgage collections experience, Knowledge of M&T systems
What You'll Do.
Acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process
from package collection through decision and closing
as well as through the foreclosure process.
Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure
while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
Understand investor’s waterfall and required documents for loss mitigation.
Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
Communicate and explain the terms of loss mitigation approvals or declines
the rational for each and ability to appeal or re-apply.
Communicate liquidation options and explain the foreclosure process as necessary.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.
How You'll Work.
Communication Scope
Ability to communicate effectively and professionally over the phone; Excellent communication and customer service skills
Applying for this Loss Mitigation Liaison role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about M&T Bank?
Real rants from real employees. Read before you apply.