Integon
insurance
LossDraftsSeniorAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Loss Drafts Senior Associate at Integon. adhering to loss draft and property damage requirements. reviewing documents and claim notes in the system of record to ensure that accurate direction is given to the caller”
What You'll Achieve.
ensure that accurate direction is given to the caller; ensure that client requirements and SLA’s are met
Industry & Context.
In office training required (8 weeks), Team members must remain in-office 6 months after training and achieving performance metrics and Allstate behaviors prior to consideration to work from home
What They're Looking For.
Must Have
0-2 years experience
Nice to Have
High School Diploma or GED
What You'll Do.
adhering to loss draft and property damage requirements
reviewing documents and claim notes in the system of record to ensure that accurate direction is given to the caller
requesting inspections
evaluating the claim file to determine if an exception is needed
providing detailed information on how to progress a claim file
de-escalate calls and process complaints
handle disbursement of claim funds
Responds to written and verbal customer requests
inquiries in a timely and professional manner
Reviews and validates documents pertaining to claim
Requests and reviews inspection results
Submits draw request for claim funds when applicable
Follows standard procedural guidelines for performing tasks
Assists with cross training inbound representatives on Inbound calls when applicable
Updates records and note systems
Supports call volume to ensure that client requirements and SLA’s are met
Confirms claim check deposits and disbursements on system
How You'll Work.
Team & Collaboration
Assists with cross training inbound representatives on Inbound calls when applicable; thrives in a team environment
Communication Scope
Customer Communications; communicates with empathy
Full Job Description
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. **Job Description** Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued. About Integon Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most. As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution. **About the Role** The Loss Drafts Senior Associate is responsible for adhering to loss draft and property damage requirements including reviewing documents and claim notes in the system of record to ensure that accurate direction is given to the caller, requesting inspections, and evaluating the claim file to determine if an exception is needed. This role supports borrowers, contractors and attorneys by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds. **Key Responsibilities** * • Responds to written and verbal customer requests, inquiries in a timely and professional manner • Reviews and validates documents pertaining to claim • Requests and reviews inspection results • Submits draw request for claim funds when applicable • Follows standard procedural guidelines for performing tasks • Assists with cross training inbound representatives on Inbound calls when applicable
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