LossAnalyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ## What Part Will You Play? * Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience. Make, receive and assist with calls through assigned call center queue/s. * Manage and resolve a working list of all items in collection to Global Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric. * Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery. Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements. Provide merchants with education on outstanding balances to include; fees, chargebacks, refunds and other monetary adjustments as well as preventative measures. * Lead information sessions with various areas of the Organization. Review and request supporting documentation to build accurate reporting inclusive of Briefs, Loss Reports, weekly updates and Sponsor Bank calls. Research delinquent / past due accounts by collaboration w