Expeditors
logistics
LogisticsSecurityAnalyst
“Logistics Security Analyst at Expeditors. Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly”
Industry & Context.
Ability to identify and address customer issues effectively
Weekend, holiday, and evening work may be required
What They're Looking For.
Must Have
Excellent typing skills, Clear and concise verbal and written communication, Demonstrated ability to provide excellent customer service, Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks, Ability to identify and address customer issues effectively, Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently, History of reliable and punctual attendance, Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control), Aptitude for resolute questioning to find the root cause when given incomplete information, Sense of urgency and quality-obsessed approach to timely and accurate information, Positive and willing-to-help attitude, Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Nice to Have
Additional language skills
What You'll Do.
Manage customer communication by e-mail
Understand complex requests and respond promptly
Provide information on shipments
Cargo Signal services
Resolve customer issues within established guidelines
Provide friendly and professional customer service
Accurately input customer data into Cargo Signal systems
Copy information from documents or other sources into monitoring software
Verify data accuracy by cross-checking information
Maintain data cleanliness by identifying and correcting outdated or inaccurate information
Track and trace shipments using internal and external applications
Understand standard operating procedures and correctly interpret information
Develop relationships with key customers
Report customer feedback to management
Actively monitor shipments to ensure compliance
Respond to emergency alarms and exceptions
Promote compliance in diligently following all company policies
Maintain confidentiality of sensitive customer data
Help build a positive local team environment
Participate in shift-level exercises and incident response drills
How You'll Work.
Team & Collaboration
Help build a positive local team environment integrated into our global 24/7 Command Center team
Communication Scope
Clear and concise verbal and written communication
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