Teleperformance
LogisticsOperationsSpecialist(BPO)
“Logistics Operations Specialist (BPO) at Teleperformance. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Execute order status updates. Resolve exceptions”
What You'll Achieve.
Ensure high efficiency in order fulfillment; Drive service quality and retention
Industry & Context.
Excellent problem-solving
What They're Looking For.
Must Have
Advanced Excel proficiency (Pivot tables, VLOOKUP), Ability to learn internal tools quickly, Excellent problem-solving, time management, cross-functional communication skills, Ability to maintain high accuracy in data entry and process execution
What You'll Do.
Execute order status updates
Clear backlogs within strict SLAs
Perform weekly seller reviews
Monthly deep-dive analysis on fulfillment metrics
Assist in seller onboarding
Create/update SOPs and tutorials
Monitor top-seller performance
Manage backlog reminders during peak sales campaigns
How You'll Work.
Team & Collaboration
Collaborate with Tech teams on system UAT and bug fixes
Communication Scope
cross-functional communication skills
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