Ninja
Retail
logisticsOperationsspecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“logistics Operations specialist at Ninja. Allocate and assign orders. Confirm driver acceptance”
What You'll Achieve.
Guarantee efficient order management; Guarantee timely deliveries; Uphold operational continuity; Uphold service quality
Industry & Context.
Resolve operational issues; Resolve tickets; Address delivery-related issues; Address payment concerns; Follow up on technical problems
What You'll Do.
Allocate and assign orders
Confirm driver acceptance
Provide quick alternatives
Act promptly to resolve issues
Collaborate with drivers
Receive and resolve tickets
Address delivery-related issues
Manage payment concerns
Follow up on technical problems
Monitor affected drivers
Process compensation according to policy
Coordinate with relevant departments
How You'll Work.
Team & Collaboration
Collaborate with drivers; Collaborate with Customer Service; Collaborate with Partner Care
Full Job Description
**To guarantee efficient order management and dispatching, ensuring timely deliveries through ongoing monitoring and swift action in the event of operational issues. This role also entails promptly receiving and addressing driver-related tickets to uphold operational continuity and service quality.** **Duties & Responsibilities:** **Dispatch Operations:** **1\. Allocate and assign orders to the closest available driver, especially for delayed or pending orders.** **2\. Confirm driver acceptance and ensure immediate departure toward the restaurant.** **3\. Provide quick alternatives when drivers are unavailable and reassign orders as needed.** **4\. Track order status throughout all operational phases.** **5\. Act promptly to resolve any issues impacting delivery times.** **6\. Collaborate with drivers, Customer Service, and Partner Care teams to address operational challenges effectively.** **Driver Ticket Support:** **1\. Promptly receive and resolve tickets related to drivers.** **2\. Address delivery-related issues including delays, cancellations, order visibility problems, and distance concerns.** **3\. Manage payment concerns involving cash and wallet transactions.** **4\. Follow up on technical problems related to the application.** **5\. Monitor affected drivers and process compensation according to policy when applicable.** **6\. Coordinate with relevant departments to ensure timely resolution.** **Benefits** * Private Health Insurance
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