Seven Senders

logistics

LogisticsOperationsExecutionManager(f/m/x)

Berlin, Berlin, Germany FULL TIME
The Brief

“Logistics Operations Execution Manager (f/m/x) at Seven Senders. Skills: Logistics Operations, Customer Relationship Management, Process Optimization. Ensure compliance with customer-specific SLAs. Organize resolution of issues in logistical solutions”

What You'll Achieve.

Ensuring compliance with customer-specific SLAs; Proactively organizing the resolution of issues; Optimize logistics and transport processes; Build a long-term and trusting collaboration; Prepare and independently discuss performance reports

Industry & Context.

logistics
Problems you'll solve

Resolution of operational incidents

What They're Looking For.

Must Have

Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment, Experience in B2B customer communication and customer service, Data-driven work approach and a service orientation, Solid knowledge of MS Office applications, especially Excel, Proficiency in English and German (C1 or above)

What You'll Do.

Ensure compliance with customer-specific SLAs

Organize resolution of issues in logistical solutions

Coordinate with key account management

Communicate with operational customer contacts

Prepare and discuss performance reports

How You'll Work.

Team & Collaboration

Collaboration with internal departments; Coordination with key account management; Collaboration with customers

Communication Scope

English; German

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