Expeditors
logistics
LogisticsCustomerServiceAgents,CargoSignalCommandCenter
“Logistics Customer Service Agents, Cargo Signal Command Center at Expeditors. Skills: Customer Service, Logistics, Communication. Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly”
What You'll Achieve.
prevent loss, delay, or damage to cargo; customer satisfaction and retention
Industry & Context.
Ability to identify and address customer issues effectively; Aptitude for resolute questioning to find the root cause when given incomplete information
on site, 24/7/365 operation
What They're Looking For.
Must Have
High level of English fluency (written and spoken), Excellent typing skills, communication skills, Customer Service focus, Technical proficiency, Problem-solving skills, Organizational skills, History of reliable and punctual attendance, Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control), Aptitude for resolute questioning to find the root cause when given incomplete information, Sense of urgency and quality-obsessed approach to timely and accurate information, Positive and willing-to-help attitude, Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Nice to Have
Additional language skills a plus, especially French
What You'll Do.
Manage customer communication by e-mail
Understand complex requests and respond promptly
Provide information on shipments
Resolve customer issues within established guidelines
Provide friendly and professional customer service
Accurately input customer data into systems
Copy information from documents into software
Verify data accuracy by cross-checking information
Maintain data cleanliness by identifying and correcting information
Track and trace shipments using applications
Understand standard operating procedures
Develop relationships with key customers
Report customer feedback to management
Actively monitor shipments to ensure compliance
Respond to emergency alarms and exceptions
Promote compliance in diligently following all company policies
Maintain confidentiality of sensitive customer data
Help build a positive local team environment
Participate in shift-level exercises and incident response drills
How You'll Work.
Team & Collaboration
communicate directly with customers and Service Providers worldwide; escalating complex problems to appropriate teams; Help build a positive local team environment integrated into our global 24/7 Command Center team
Communication Scope
Clear and concise verbal and written communication
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