LogisticsCoordinator

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately. _**ESSENTIAL JOB FUNCTIONS**_ Customer Service * Place new bookings and route the shipment to meet service and maximize profit * Problem solve with customers and vendors (airlines and pickup / delivery agents) * Serve as an additional point of communication for all customer service and documentation-related matters * Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents * Monitor shipments from order entry through delivery to ensure on-time performance * Correspond with customers extensively via phone, e-mail and website * Assist our employee drivers, agents, and carriers in obtaining critical information * Contribute to team effort by executing tasks delegated to you as needed * Manage and distribute a high volume of incoming calls and emails * Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary * Support new and existing customer accounts to foster business development * Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities * Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives * Prepare quotes for customers and vendors * Follow communication procedures, guidelines, and policies closely to achieve customer objectives **Operations** * Understand and apply knowledge of unique freight handling characteristics and delivery requirements * Provide a high level of accuracy in order docume