LogisticsClaimOperator

On-Site, Full-Time 1 Yr Contract Pay Rate: $20/hr doe * Review new submissions to ensure all required documentation and claim details are included * File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report * Investigate and process damage claim submissions based on return authorizations and QC reports * Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution * Thoroughly review all claim declinations and communicate the final resolution to customers, if valid * Dispute invalid claim resolutions to overturn declination and negotiate claim settlements * Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc * Compile comprehensive claim analyses for monthly reporting to clients * Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings * Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss * Escalate high-value declinations with management to discuss possible recourse * Other ad-hoc reporting/investigation ## Qualifications * Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables * 1+ years of freight claims processing experience preferred * Excellent verbal and written communication skills * Strong critical thinking and creative problem solving skills * Flexibility to work in a fast-paced, team-oriented environment * Superior attention to detail, organization, cross-group collaboration, and project management skills ## Additional Information All your information will be kept confidential according to EEO guidelines.