Republic Services
Logistics
LogisticsAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Logistics Analyst at Republic Services. Skills: Logistics analysis, Route optimization, Customer service, Problem solving. Coordinate and oversee drivers, trucks, and containers. Ensure prompt, courteous, and efficient customer service”
What You'll Achieve.
Create capacity; Maximize productivity; Ensure prompt, courteous and efficient service; Ensure compliance with all required safety policies and procedures; Ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy; Ensure on-route efficiencies and improve route design; Make the close route process durable; Make decisions that increase overall routing accuracy; Maximize profitability; Ensure pickup and delivery is on time; Hold drivers accountable to adhering to the assigned disposal sites; Drive efficiency; Providing the best experience for our customers; Reduce missed pickups and improve the communication channel; Meet the customer’s needs; Ensure the highest level of customer satisfaction
Industry & Context.
Analytical and problem-solving skills; Quickly and proactively evaluate and resolve problems; Analyze and respond to same day changes; Analyze trends in swing percentage to identify improvement opportunities; Ability to expect the unexpected
Shift: 2 pm-10 pm, On-site
What They're Looking For.
Must Have
Analytical and problem-solving skills, written and verbal communication skills, Ability to work in a fast-paced environment with rapidly changing priorities, Ability to understand and execute time-sensitive tasks, Experience in a customer-facing position
Nice to Have
Two years of prior experience working in a Dispatcher or similar leadership role
What You'll Do.
Coordinate and oversee drivers
and efficient customer service
Ensure compliance with safety policies and procedures
Analyze daily route information and implement improvements
Respond to same day changes or next day planning
Ensure all routes are closed on time
Evaluate and resolve problems while trucks are in transit
Manage driver safety and security of assets
and analyze logistics data
Communicate with drivers to evaluate route progress
Evaluate and escalate driver performance issues
Understand route sequencing to drive efficiency
Respond to missed pickups and service commitments
Develop strategies to avoid future missed pickup failures
Create routes with maximized capacity
Monitor daily routing activities and resolve issues
Assess need for swing routes
Analyze trends in swing percentage
Monitor and adjust today and tomorrow’s plans
Understand daily disposal plans
Determine if service requests can be pulled forward
Perform other job-related duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional coordination; Communicate with drivers; Meet to discuss disposal plans and recommendations with the Operations Manager
Communication Scope
written and verbal communication skills; Call Center communication must be updated daily; Continual assessments and communications are required; Utilize the tools available to communicate to the impacted customers
Full Job Description
**POSITION SUMMARY:** A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include the oversight of safety, customer experience, and productivity. **PRINCIPAL RESPONSIBILITIES:** * Ensure compliance with all required safety policies and procedures. * Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform. * Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas. * Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable. * Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit. * Proactively manage driver safety and security of Company assets and provide direction to drivers. * Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy. * Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information. * Evaluate and escalate driver performance issues or concerns for resolution. * Understand route sequencing to drive efficiency. * Respond to missed pickups and service commitments by scheduling customers accordingly. * Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures. * Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
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