Republic Services
LogisticsAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Logistics Analyst at Republic Services. Skills: Logistics, Route Optimization, Customer Service, Data Analysis. Coordinate and oversee drivers, trucks, and containers. Ensure prompt, courteous, and efficient customer service”
What You'll Achieve.
Create capacity; Maximize productivity; Ensure prompt, courteous and efficient service; Ensure on-route efficiencies; Improve route design; Maximize profitability; Ensure pickup and delivery is on time; Reduce missed pickups; Improve communication channel; Meet customer needs; Ensure highest level of customer satisfaction
Industry & Context.
Analytical and problem-solving skills
What They're Looking For.
Must Have
Analytical and problem-solving skills, written and verbal communication skills, Ability to work in a fast-paced environment with rapidly changing priorities, Skillful with Microsoft Office Suite or similar software, Ability to understand and execute time-sensitive tasks, Experience in a customer-facing position
Nice to Have
Two years of prior experience working in a Dispatcher or similar leadership role
What You'll Do.
Coordinate and oversee drivers
and efficient customer service
Ensure compliance with safety policies and procedures
Analyze daily route information and implement changes
Use routing system visibility to analyze and respond to changes
Ensure all routes are closed on time
Evaluate and resolve problems during transit
Manage driver safety and asset security
and analyze logistics data
Communicate with drivers to evaluate route progress
Evaluate and escalate driver performance issues
Understand route sequencing to drive efficiency
Respond to missed pickups and service commitments
Evaluate and educate drivers regarding missed pickups
Create routes with maximized capacity
Monitor daily routing activities and resolve issues
Evaluate and assess need for swing routes
Analyze trends in swing percentage
Monitor and adjust plans throughout the day
Understand daily disposal plans
Determine if service requests can be pulled forward
Perform other job-related duties as assigned
Interact with customers courteously
Analyze and prioritize customer promises
Update Call Center communication daily
Evaluate route issues that may cause delays
Process service exceptions and general messages
How You'll Work.
Team & Collaboration
Coordinate with drivers; Communicate with Operations Manager; Collaborate with internal teams
Communication Scope
written communication skills; verbal communication skills
Full Job Description
**POSITION SUMMARY:** A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include the oversight of safety, customer experience, and productivity. **PRINCIPAL RESPONSIBILITIES:** * Ensure compliance with all required safety policies and procedures. * Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform. * Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas. * Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable. * Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit. * Proactively manage driver safety and security of Company assets and provide direction to drivers. * Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy. * Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information. * Evaluate and escalate driver performance issues or concerns for resolution. * Understand route sequencing to drive efficiency. * Respond to missed pickups and service commitments by scheduling customers accordingly. * Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures. * Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
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