Solitude Mountain Resort
LodgingFrontofHouseAgent
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“Lodging Front of House Agent at Solitude Mountain Resort. Skills: Guest service, Receptionist and clerical tasks, Reservations, Accounting. Manage all receptionist and clerical tasks at our lodging building. Deliver exceptional guest service”
What You'll Achieve.
Creating a positive first impression; Ensuring all needs and expectations are met and exceeded
Industry & Context.
Problem-solving abilities
Ability to stand for extended periods, Ability to lift and carry up to 50 lbs, Flexibility to work various schedules, including holidays and weekends
What They're Looking For.
Must Have
Must be 21 years old with a clean driving record
Nice to Have
Previous guest service experience preferred
What You'll Do.
Manage all receptionist and clerical tasks at our lodging building
Deliver exceptional guest service
Handle arrivals and departures
assisting with guest accounting
Answer inbound and in-house phone calls
and assist with interdepartmental inquiries
Respond promptly to guest requests
and general inquiries via email
Log maintenance requests and follow up on their completion
assisting when necessary
Prepare daily reports
and departure reports
Maintain lobby coffee service
Assist in mailroom operations
Perform light housekeeping to keep the lobby and back areas clean
Provide bell service and valet assistance to guests as needed
How You'll Work.
Communication Scope
Excellent verbal and written communication skills
Full Job Description
Seasonal **JOB TITLE:** Lodging Front of House Agent **REPORTS TO:** Lodging Front of House Supervisor **LOCATION:** Solitude Mountain Resort **CLASSIFICATION:** Seasonal,**** Full-Time, Part-Time **PAY RATE:** Starting at $18.65/Hr **SOLITUDE MOUNTAIN RESORT OVERVIEW** Solitude Mountain Resort provides a positive work experience in a setting that fosters friendship and passion. We provide world-class guest service and exciting experiences for our guests and each other. We want our employees to enjoy what they do and take time to enjoy the great activities available in our breathtaking environment. **PERKS OF WORKING HERE:** * Free Solitude season pass for you and eligible dependents * Discounted Solitude lift passes for friends and family * Discounts on bike lessons, rentals, retail, spa, and lodging * 401k benefit and match for ALL staff members over 18 years old * Pro deals with outdoor brands **POSITION SUMMARY:** Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded. We are thrilled to expand our team and offer our employees the unique perks and benefits that come with working at Solitude Mountain Resort. **JOB DUTIES & RESPONSIBILITIES:** * Deliver exceptional guest service * Handle arrivals and departures, assisting with guest accounting * Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries * Respond promptly to guest requests * Address lodging, guest folio, and general inquiries via email * Log maintenance requests and follow up on their completion, assisting when necessary * Prepare daily reports, including occupancy, arrival, and departure reports * Maintain lobby coffee service * As
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