LocalSupportSpecialist(Italian)

**Join Our Team as a Local Support Specialist at RateHawk!** Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. **Requirements** **What You'll Do:** * **Help Our Partners:** Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English. * **Be Transparent & Customer-Centric:** Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction. * **Handle Tickets & Escalations: **Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. * **Manage Bookings:** Handle booking modifications and relocations with attention to detail and urgency. * **Team Collaboration:** Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery. * **Manage Expectations:** Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes. * **Record Details:** Accurately document all work and partner interactions in our CRM system. **What We're Looking For:** * **Language Skills:** Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage! * **Industry Experience:** Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus! * **Proactive Mindset:** You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative. * **Cool Under Pressure:** Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm. * **Empathetic Communicator:** You understand and empathize with customer concerns while working toward the best solution. * **Q