Rentokil Initial
Facilities Services
LocalServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Local Service Manager at Rentokil Initial. Skills: Service management, Team leadership, Operational planning. Coach Service Team to achieve targets. Mentor Service Team to achieve targets”
What You'll Achieve.
Deliver high-quality service; Encourage growth in sales; Consistently deliver high quality of service
Industry & Context.
Proactively resolve customers’ issues
Onsite parking
What They're Looking For.
Must Have
3 or more years in a similar services role, 3 or more years experience within a management role, Experience in implementing Worksite safety initiatives, Experience in dispute resolution, Experience in regular reporting to higher management, High-level communications experience, Commercial experience, Drive to lead by example
What You'll Do.
Coach Service Team to achieve targets
Mentor Service Team to achieve targets
Train Service Team to achieve targets
Monitor service productivity rates
Review service productivity rates
Improve productivity year on year
Implement the regional annual operational plan
Conduct regular quality audits
Ensure company service practices are met
Identify opportunities to improve service standards
Optimise service efficiency
Ensure team’s company vehicles are maintained
Resolve customers’ issues
Develop long-term customer relationships
Maintain long-term customer relationships
How You'll Work.
Team & Collaboration
Collaborative team environment
Communication Scope
High-level communications
Full Job Description
Join our team and use your engaging leadership style to lead a team of service people to delivery high-quality service to our Initial Hygiene clients. * **Your chance to join a market-leading organisation** * **Work within an experienced, supportive, and collaborative team environment** * **Great package, onsite parking, and easy-to-reach location** Rentokil Initial has a great opportunity for a **Local Service Manager** to join the **Perth** team in the Initial Hygiene Department. You will use your collaborative and engaging leadership style to take on the responsibility to coach, mentor, and lead a team of service people to consistently deliver a high quality of service to our customers and encourage growth in our sales. **Responsibilities in this role include:** * Coach, mentor and train the Service Team to achieve targets. * Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year. * Implement the regional annual operational plan. * Conduct regular quality audits of specified client base and premises. * Ensure company service practices are met and identify opportunities to improve service standards. * Ensure service efficiency is optimised through tools and technology available. * Ensure the team’s company vehicles are maintained in a safe, reliable, and clean condition. * Proactively resolve customers’ issues. * Develop and maintain long-term customer relationships. **It is expected that the successful candidate will have:** * 3 or more years in a similar services role * 3 or more years experience within a management role with a services or operations background * Experienced in implementing Worksite safety initiatives, dispute resolution, and regular reporting to higher management * High-level communications and commercial experience * The drive to lead by example to set a high standard of customer service If this sounds like the opportunity you’ve been looking for to take your career to the next level,
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