Jll
LobbyHost
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Lobby Host at Jll. Skills: Customer Experience, Operational Excellence, Visitor Management. Greet visitors. Register visitors”
Industry & Context.
Troubleshooting technology issues
What They're Looking For.
Must Have
1 – 3 years customer services experience, English and Spanish professional written and speaking level
What You'll Do.
Enter guest information
Notify Microsoft staff
Make transportation arrangements
Provide wireless access
Ensure meeting room is neat
Receive and direct deliveries
Distribute deliveries
Arrange courier pickups
Answer and direct phone calls
Respond to general inquiries
Support administrative requests
Ensure front desk presentation
Support and coordinate events
Provide concierge with daily briefings
Maintain Standard Operating Procedure manuals
Enter service requests
Update work completion status
Coordinate and assist with maintenance issues
Provide access to IFM Providers
Ensure lobby technology is functioning
Raise technical issues and failures
Monitor staff and visitors
Contact security for breaches
Commence emergency procedures
Complete required reports
How You'll Work.
Team & Collaboration
IFM events team; Microsoft IT; Site FM
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Lobby Host Team: Workplace Management Services Coordinator: Workplace Experience Specialist **Job Purpose** The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression. **Key Responsibilities and Accountabilities** **Customer Experience** * Maintain highly a professional and polite manner always, both in person and on the telephone. Follow any dress code guidelines. Make eye contact with visitors. * Greet, register and badge visitors. * Enter guest information into RE&F/Microsoft provided visitor registration management system; as requested and approved. Where applicable, collect emergency contact information. * Notify the appropriate Microsoft staff to inform them of their visitor. Maintain confidentiality regarding visitors. * Respond to questions from staff and visitors regarding directions, local services, amenities and building locations. * Make arrangements for taxi/transportation app service as requested. * Provide guest wireless access code as required or direct visitors and staff to the appropriate location. * Ensure the customer facing meeting room is kept neat and tidy. **Operational Excellence** * Receive and/or direct to the appropriate on site location, incoming l
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