LobbyAmbassador

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Job Specification** **Role Profile – Lobby Ambassador** Overview: _The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role._ **Reporting to:** Facility Coordinator * Key Responsibilities * **Guest Services & Reception Management** – Professionally greet and register guests, issue passes, explain H&S and evacuation procedures, and maintain exceptional visual standards of the reception area * **Bookings & Logistics Coordination** – Manage meeting room and induction bookings, arrange taxis/cars for staff and visitors, and coordinate with courier, shipping companies, and service providers * **Administrative & IT Operations** – Operate IT systems, complete daily checklists and monthly reports, and provide local information (directions, transport updates, flights) * **Health & Safety Compliance** – Maintain awareness of site procedures, follow H&S reporting protocols for incidents/non-conformance, and know fire exit locations and evacuation procedures * **Team Collaboration & Handovers** – Maintain regular contact with FM team members, ensure seamless shift handovers, and recognize Board Members, VPs, and Senior Management * **Service Excellence & Development** –