Jll
LobbyAmbassador
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Lobby Ambassador at Jll. Skills: Exceptional workplace hospitality, World-class guest and employee experiences, Warm, proactive engagement, Outstanding service, Customer service, Hospitality-related experience, People skills, Communication skills, Multi-tasking, Service excellence, Accuracy, Microsoft Office Suite, Information technology tools and platforms, Responsiveness, Service orientation, Flexibility, Positive attitude. Deliver world-class guest and employee experiences through warm, proac”
What You'll Achieve.
Deliver world-class guest and employee experiences; Ensure every touchpoint—from pre-arrival to departure—reflects JLL's commitment to creating memorable workplace environments
Industry & Context.
Must be authorized to work in the United States without sponsorship, This position does not provide visa sponsorship
What They're Looking For.
Must Have
Minimum 2–3 years of customer service or hospitality-related experience, Proven track record as a "people person" who thrives on creating exceptional experiences, Outstanding communication skills with professional written and verbal fluency in English, Demonstrated ability to multi-task and adapt to shifting priorities while maintaining service excellence and accuracy, Working knowledge of various information technology tools and platforms, Confident, professional demeanor with exceptional responsiveness and service orientation, Flexibility and positive attitude in dynamic, fast-paced environments
Nice to Have
Familiarity with corporate or commercial office environments, Basic knowledge of security protocols (visitor check-in, badge control, access management), Understanding of confidentiality and privacy practices in professional settings, Experience with vendor relationship management and local hospitality networks
What You'll Do.
Deliver world-class guest and employee experiences through warm
proactive engagement and outstanding service
Greet visitors with enthusiasm
anticipate needs before they're expressed
and ensure every touchpoint—from pre-arrival to departure—reflects JLL's commitment to creating memorable workplace environments
Warmly welcome and assist all guests
and employees with arrivals
and office orientations
Provide exceptional face-to-face engagement
ensuring every interaction leaves a lasting positive impression
Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage
Serve as the go-to resource for local recommendations—restaurants
Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals
Act as a central information hub for campus wayfinding
Support meeting coordination
and mailroom operations as needed
Manage high-volume mail and package operations
and tracking across all carriers (FedEx
Maintain organized shipment tracking systems ensuring accountability
and chain-of-custody compliance
Coordinate outgoing mail and courier services
and carrier scheduling
Oversee mailroom operations
inventory management of shipping supplies
and adherence to security and confidentiality standards
Build professional networks within the local hospitality industry
Collaborate across facility management teams to deliver a seamless
hospitality-driven service approach
How You'll Work.
Team & Collaboration
Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals; Collaborate across facility management teams to deliver a seamless, hospitality-driven service approach
Communication Scope
Outstanding communication skills with professional written and verbal fluency in English
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # Lobby Ambassador – JLL ## What this job involves: The Lobby Ambassador is the face of exceptional workplace hospitality at JLL's Chicago Cisco Office. In this dynamic, client-facing role, you'll deliver world-class guest and employee experiences through warm, proactive engagement and outstanding service. You'll greet visitors with enthusiasm, anticipate needs before they're expressed, and ensure every touchpoint—from pre-arrival to departure—reflects JLL's commitment to creating memorable workplace environments. This position offers the perfect opportunity to combine your passion for hospitality, natural people skills, and dedication to service excellence in a vibrant corporate setting. ## What your day-to-day will look like: * Warmly welcome and assist all guests, visitors, and employees with arrivals, departures, and office orientations * Provide exceptional face-to-face engagement, ensuring every interaction leaves a lasting positive impression * Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage * Serve as the go-to resource for local recommendations—restaurants, hotels, attractions, and events * Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals * Act as a central information hub for campus wayfinding, facility services, and activities * Support meeting coordination, reception serv
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