Company
Banking
LoanSystemsServicingTeamLeader
Neural analysis suggests this role is
optimal for Lead candidates.
“Loan Systems Servicing Team Leader. Skills: Loan servicing, Team leadership. Lead and mentor the loan servicing team. Oversee daily loan servicing operations”
What You'll Achieve.
Improve customer satisfaction; Reduce processing errors; Meet service level agreements
Industry & Context.
Issue resolution; Root cause analysis
What They're Looking For.
Must Have
5+ years in loan servicing, 2+ years in a leadership role, High school diploma or GED
Nice to Have
Bachelor's degree in Finance or related field, Experience with loan origination systems, Familiarity with CFPB regulations
What You'll Do.
Lead and mentor the loan servicing team
Oversee daily loan servicing operations
Ensure accurate and timely processing of loan payments
Manage customer inquiries and resolve issues
Implement process improvements to enhance efficiency
Train new team members
Monitor team performance and provide feedback
Ensure compliance with all relevant regulations
How You'll Work.
Team & Collaboration
Cross-functional teams; Liaise with other departments
Communication Scope
Client communication; Team communication
Process & Methodology
Process optimization
Full Job Description
_**Location:**_ 355 North Fifth Street Indiana, PA 15701 _**Hours:**_ Monday - Friday: 8:00AM - 5:00PM (Additional hours as necessary to meet the objectives of the department ** _Function_****:** Performs duties in lead role as a Loan Systems Servicing Team Leader in the Loan Systems department. **_Performs and/or has extensive knowledge of the following_****:** * Assist with establishing and implementing workflow efficiencies through the use of technology. * Create and maintain comprehensive procedures and training materials for all aspects of the Loan Systems Servicing department. * Manage production and workflows for Spring and Fall tax seasons, PMI and Hazard Insurance payment processing. * Manage production and workflows for Loan Protection product servicing. * Reporting of cash remittance and specific payment information to Fannie Mae for sold loans. * Servicing, processing and troubleshooting of all Participated Commercial Loans. * Maintenance of application systems by suspense clearing and report review (DL, Unapplied, etc.). * Performs research on problems and discrepancies related to specific customer service issues and related documents (notices, bills, maturing CCR, etc.) in support of the Solution Center and Retail/Commercial Lending staff. * System maintenance of loan extensions/modifications. * Bank Control rate change verification and maintenance (ie. Prime rate, Adjustable Rate Mortgages, etc.) * Performs account maintenance such as billing adjustments, payment schedules, commitment and note changes, loan advances, ach payment setup, etc. * Payment processing through special payment coupons, mail payments, ach and holiday extensions. * Commercial rate swap servicing via payment processing, interest rate maintenance, balancing and interbank wires. * Performs special projects utilizing a comprehensive understanding of the IBS Insight Loan System as it relates to customer service, system interface, and compliance with S&T Bank and Regulatory policies.
Applying for this Loan Systems Servicing Team Leader role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.