Knock
Financial Services
LoanServicingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Loan Servicing Specialist at Knock. Skills: Loan servicing, Borrower communication, Risk management. Manage loan portfolio. Serve as primary point of contact for borrowers”
Industry & Context.
Independent decision-making; Problem solving
What They're Looking For.
Must Have
2 years loan servicing experience, 5+ years mortgage/financial services experience
Nice to Have
Experience in Real Estate preferred
What You'll Do.
Manage loan portfolio
Serve as primary point of contact for borrowers
Track active closings
Issue accurate payoff statements
Monitor loans approaching due dates
Escalate delinquency risks to management
Follow up on outstanding loan payments
Comply with company policies and regulations
Document every servicing action
Liaise with third-party vendors
Manage Lien Release process
Manage default process
Propose and implement process improvements
Support adoption of new systems
Lead special projects
Perform data analysis
Prepare portfolio reports
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with Listing Operations; Work with Finance
Communication Scope
Borrower communication
Full Job Description
Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Loan Servicing Specialist – Remote, anywhere in the US As a remote Loan Servicing Specialist, you’ll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk. What you’ll do: As a Loan Servicing Specialist you will be responsible for performing all servicing-related functions for bridge and post-funding file management, including, but not limited to: Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity Partner with title companies and borrowers to track act
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