Mars Capital
finance
LoanOperationsExecutiveDSAR12MonthFTC
“Loan Operations Executive DSAR 12 Month FTC at Mars Capital. Skills: GDPR, DSAR, loan servicing, banking, Data Subject Access Requests, GDPR regulations, QA, four-eye process, manual lettering, system amendments, Mailbox management, customer lettering, loan administration, mortgage statements, redemption statements, risk and control environment, mitigate risk. Review of Data Subject Access Requests to ensure that they meet all regulatory obligations. Collation of all data from various systems an”
What You'll Achieve.
Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements
Industry & Context.
12 Month FTC
What They're Looking For.
Must Have
Excellent communication skills, both written and verbal, Attention to detail and accuracy, Maintaining good interpersonal relationships, Positive engagement with change initiatives, Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity, Ability to react and deal with change in a fast-moving environment, Proven abilities working with word, excel, power point tools to support outputs for approval/review, Working as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required
Nice to Have
Previous loan servicing or banking experience preferable, Relevant APA qualification welcome
What You'll Do.
Review of Data Subject Access Requests to ensure that they meet all regulatory obligations
Collation of all data from various systems and file locations for Data Subject Access Requests
Review and redaction of data from files for Data Subject Access Requests in line with GDPR regulations
Performing QA on colleagues' output to align with the redaction process for Data Subject Access Requests where other team members perform this role
Performing QA on colleagues’ outputs to align with the four-eye process for manual lettering and system amendments where other team members perform this role
Mailbox management across a variety of mailboxes
both internal and external
Progress customer lettering requirement aligned to inbound/outbound post and email requests
General loan administration such as issuing mortgage statements
redemption statements and updating profiles
Work within agreed metrics
for all operational and customer requirements
including meeting agreed targets and service level agreements
Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required
Displays awareness of the MCFID risk and control environment
engaging proactively with colleagues and management to identify and mitigate risk
Ensure all company processes and procedures are carried out within appropriate timeframes
How You'll Work.
Team & Collaboration
Working as part of a team to achieve common goal; Supporting colleagues and providing advice and/or contribute to problem solving sessions as required; engaging proactively with colleagues and management to identify and mitigate risk
Communication Scope
Excellent communication skills, both written and verbal
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