Amazon Support Services Costa Rica SRL
Administrative Support, Human Resources, global corporate
LOACaseManager(S),MLOA
“LOA Case Manager (S), MLOA at Amazon Support Services Costa Rica SRL. Skills: Leave of absence, Disability services, Case management. Initiate inquiries about leave. Respond to inquiries about leave”
Industry & Context.
Troubleshoot issues; Identify problems; Solve problems
What They're Looking For.
Must Have
1+ years customer service, Bachelor's degree or equivalent, Microsoft Office Suite, Speak, write, read English
Nice to Have
Experience resolving complex issues, Experience influencing stakeholders, Experience leading cross functional teams, Experience with end-to-end ownership, Experience handling confidential information, Basic US leave legislation knowledge, Prior leave/accommodations experience, Experience guiding employees/managers, Experience working multiple projects independently
What You'll Do.
Initiate inquiries about leave
Respond to inquiries about leave
Provide holistic case management
Review medical documentation
Support oversight of leave event
Assess case management plan
Adjust case management plan
Address sensitive situations
Respond to sensitive situations
Respond to employee impacting issues
Ensure right communication occurs
Facilitate return to work
Facilitate ramp-back plan
Educate business partners
Communicate updates to employees
Communicate updates to stakeholders
Ensure compliance with standard work
Ensure compliance with regulations
Ensure compliance with policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Coordinate with systems
How You'll Work.
Team & Collaboration
Partner with HR; Partner with Safety; Partner with Legal; Partner with Payroll; Partner with Benefits; Partner with team members; Partner with other departments
Communication Scope
Verbal communication; Written communication
Applying for this LOA Case Manager (S), MLOA role?
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