FedEx Express
Logistics
LM051:RetailServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“LM051: Retail Service Agent at FedEx Express. Skills: Customer service, Sales, Operations knowledge. Advise and offer products and services. Perform over-the-counter customer service”
Industry & Context.
Problem Solving Skills
Ability to lift 75 lbs/34 kg, Maneuver packages weighing up to 150 lbs/68 kg
What They're Looking For.
Must Have
High School degree/Equivalent, Proficiency in English, Two (2) years experience in customer service focus on sales, Knowledge in the management of cash and other values, Previous experience in a FedEx SCS Warehouse, Good knowledge of the operation, Knowledge of the requirements of its key customers
What You'll Do.
Advise and offer products and services
Perform over-the-counter customer service
Perform administrative duties
Perform clerical duties
Assist customers by tracing packages
Answer questions regarding FEC products and services
Provide over-the-counter service
Provide over-the-phone service
Check packages for proper labelling
Check legality of content
Check proper wrapping
Check insurance values
Check special requirements for hazardous material shipment
Check compliance with Customs documentation
Collaborate with budget fulfillment
Collaborate with income/expenses
Support to optimize branch profitability
Optimize resource utilization
Open and close the branch
Check furniture and work supplies
Respect customer service times
Recognize new customers
Recognize additional business opportunities
Offer suitable services and solutions
Obtain additional shipments
Ensure excellent customer experience
Develop adequate solutions to customer problems
Follow commercial processes
Follow administrative processes
Communicate with involved areas
Safeguard company values
Request necessary supplies
Carry out daily documentation
Carry out packaging of shipments
How You'll Work.
Communication Scope
Speaking voice
Full Job Description
**Welcome** Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests RC777595 LM051: Retail Service Agent (Open) LM051: Retail Service Agent Full time 5 Oriente Num. 513Centro75700 Tehuacan, PUEMexico Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. **General Job Description:** Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit. • Performs a variety of over-the-c
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