FedEx Express
Logistics
LM051:RetailServiceAgent
“LM051: Retail Service Agent at FedEx Express. Skills: Sales, Customer service, Operations, Administration. Advise and offer products and services. Achieve sales objectives”
What You'll Achieve.
Achieve sales objectives; Optimize branch profitability
Industry & Context.
Lift 75 lbs, Maneuver 150 lbs
What They're Looking For.
Must Have
High School degree/Equivalent, Proficiency in English, Two (2) years experience in customer service focus on sales, Knowledge in cash management, Previous experience in FedEx SCS Warehouse, Ability to lift 75 lbs, Maneuver packages up to 150 lbs
Nice to Have
Good interpretation skills, Ability to perform basic maintenance tasks
What You'll Do.
Advise and offer products and services
Achieve sales objectives
Develop frequent customers
Perform over-the-counter customer service
Perform administrative duties
Perform clerical duties
Assist customers by tracing packages
Answer questions regarding FEC products
Provide over-the-counter service
Provide over the phone service
Check packages for proper labelling
Check legality of content
Check proper wrapping
Check insurance values
Check special requirements for hazardous material
Check compliance with Customs documentation
Collaborate with budget fulfillment
Collaborate with income/expenses
Support branch profitability optimization
Optimize resource utilization
Open and close the branch
Check furniture and work supplies
Respect customer service times
Recognize new customers
Identify additional business opportunities
Offer suitable services and solutions
Obtain additional shipments
Ensure excellent customer experience
Develop adequate solutions
Follow commercial processes
Follow administrative processes
Communicate with involved areas
Safeguard company values
Request necessary supplies
Carry out daily documentation
Carry out packaging of shipments
How You'll Work.
Communication Scope
Clear speaking voice; Articulate speaking voice
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