Pacific Aviation
Airlines/Aviation
LLBaggageCustomerServiceAgent(AZ)
“LL Baggage Customer Service Agent (AZ) at Pacific Aviation. Skills: Customer service, Baggage claims, Passenger assistance. Assist passengers with baggage inquiries. Assist passengers with claims”
What You'll Achieve.
Ensure baggage operations run safely; Ensure baggage operations run smoothly; Ensure baggage operations run on time
Industry & Context.
Problem-solving; Resolve baggage issues; Respond to escalations
Lift up to 50 lbs, Work on feet extended periods, Flexibility to work weekends, Flexibility to work evenings, Flexibility to work holidays, Pass background check
What They're Looking For.
Must Have
Fluent English communication skills, Computer literacy, Fast, accurate data entry, Legally authorized to work in the U. S., Must pass a background check, Attend paid training, Available to work at least 4 days per week, Work weekends and holidays, Work afternoons, evenings, or nights
Nice to Have
Proficiency or familiarity with WorldTracer
What You'll Do.
Assist passengers with baggage inquiries
Assist passengers with claims
Assist passengers with service needs
File reports for delayed baggage
Update reports for delayed baggage
File reports for damaged baggage
Update reports for damaged baggage
File reports for missing baggage
Update reports for missing baggage
Communicate with passengers via phone
Communicate with passengers via email
Communicate with passengers in person
Provide baggage updates
Provide delivery arrangements
Ensure professional passenger experience
Ensure empathetic passenger experience
Resolve baggage issues
Coordinate with ramp teams
Coordinate with Ground Handling Agents
Coordinate with delivery services
Coordinate with airline staff
Facilitate baggage transfers
Prepare baggage service office
Maintain baggage service office
Support boarding operations
Provide special service assistance
Communicate with gate agents
Monitor flight arrivals
Assist with irregular operations
Expedite baggage handling
Ensure baggage regulations upheld
Ensure transfer procedures upheld
Ensure safety protocols upheld
Respond to baggage claim escalations
Maintain documentation accuracy
Follow airport procedures
Follow TSA procedures
Follow airline procedures
Deliver excellent customer service
How You'll Work.
Team & Collaboration
Ramp teams; Ground Handling Agents; Delivery services; Airline staff; Gate agents; Airline partners
Communication Scope
Written communication; Verbal communication; Email coordination
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